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23
10
2015

Parcel machine malfunctions were caused by a cyber attack

Malfunctions that occurred yesterday, on 22 October, were caused by a cyber-attack against the network of Omniva’s cooperation partner; by today, normal work of parcel machines has been restored.
 
The DDoS (Distributed Denial of Service) attack that started yesterday (22.10) at 2.30 p.m. and is still ongoing, was directed at the Integer network of Omniva’s cooperation partner, and resulted in a global error in Integer systems. The attack was isolated and main functions of the system were restored by 7 p.m. yesterday evening. The functionality check of parcel machines was completed at 8 p.m.
 
By now, the attack no longer jeopardizes Omniva’s systems. In addition, databases and customer data stored in Integer are definitely protected and are not affected by the attack in any way.
 
In connection with the attack, sending parcels from parcel machines and receiving paid parcels from the parcel machines was disrupted from 2.30 p.m. to 7 p.m. Customers were able to use parcel machines for receiving packages that were free of charge.
 
Connectivity issues may occur in a minimum extent also today, but in this case, customers only need to repeat the process.
 
Omniva apologizes for the possible inconvenience.
 

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