Services

2. Track your parcel.
For this you need its barcode. You received one when you registered your parcel. If you are the Recipient, ask the Sender for a barcode.
Track parcel

3. If any of the previous steps haven't worked, fill out a Tracking form.
Fill out a Tracking form.
Good to know! Tracking form can be submitted only from the country of origin and by the Sender. If you are the Recipient you should contact the Sender to track the parcel.
Tracking form

2. If necessary, choose required additional services.
For example, for fragile items we recommend to use additional service "handle with care".
Additional parcel services.

3. Check the contents of the parcel immediately after receiving it.
If you wish to file a complaint do it as fast as possible in at post office closest to you.
Read more

2. If your letter was registered you can track it.
For this you need its barcode. You received one when you registered your letter. If you are the Recipient, ask the Sender for a barcode.
Track letter

3. In case of valuable contents we recommend to insure the letter.

Good to know! You can only insure registered letters. Insuring international registered mail

 

4. If any of the previous steps haven't worked, fill out a Tracking form.
Fill out a Tracking form.
Good to know! Tracking form can be submitted only from the country of origin and by the Sender. If you are the Recipient you should contact the Sender to track the letter.
Tracking form

2. Detailed information about the requirements of destination country can be found from
the short guidebook of International letters.

Make sure that your letter is properly addressed. If necessary, choose an additional services.

3. If necessary, choose required additional services.
List of additional services.
Additional services of international letters

2. Will I receive a notification on my e-mail if the invoice won't reach bank?
If the invoice won't reach bank an error message will be displayed in front of every sales invoice (as a red i). In order to receive an error message also on your e-mail, you should set up your e-mail first. General information-> Settings-> Company settings-> Sales invoices-> ’Send sales invoice error message to following e-mail address:’ insert e-mail.

3. Sales invoice did not reach bank and received an error ’incorrect or wrong (PayToName) seller, can only be checked when Seller and Payer have the same bank’?
When accepting e-invoices, the bank will check if names of the Issuer and Recipient are in accord with their bank accounts. To make sure your invoices will reach the bank without trouble, make sure that the name of your company would be identical both in e-Invoicing Center and bank. We recommend using spelling from commercial register.
If the spelling of your company's name does not correspond to the one used in commercial register, we recommend to change the name you use in your banking system. All banks have a specific procedure exactly for that. You can get additional information on the information phone of your bank.
You can chase you company's name in e-Invoicing Center by opening General information-> Settings-> Company settings. After making the changes you will need to remove faulty invoices and import/enter new ones and forward them to the bank.

4. Sales invoice displays an error ’file structure is incorrect or wrong’. What is wrong?
Make sure that all mandatory fields have been filled. Invoice sent to the bank must have following spaces filled: Recipient, Register/Personal Identification Code, Invoice No., Invoice Date, Payment date. Billing lines must include Service/Item with Sum. You cannot enter only text into billing lines and leave Sum unfilled. Invoice Total must include Without VAT, VAT total and Total Sum.
To make changes to the Invoice, choose Actions -> Change and modify. After that you need to resend the invoice to the bank by pushing Save and send.

5. Sales invoice has not reached the bank and invoice is displaying an error message ’e-Invoice Recipient has no electronic means for presenting the invoice (online banking account is missing or blocked)’?
You have sent an e-Invoice with full presentation to the bank, the Recipient owns a bank account but has no online banking account to view the invoice. This requires a limited e-Invoice to be sent to the bank.
To make necessary changes choose Actions -> Change. At sending methods choose "Limited e-Invoices" instead of "E-Invoice" from the drop-down menu at Internet Banking and resend the invoice to the bank.

6. Sales account received a message ’e-Invoice Recipient has no electronic means for presenting the invoice (online banking account is missing or blocked), but invoice serviceId has an active permanent payment agreement’?
You have sent an e-Invoice with full presentation to the bank, the Recipient owns a bank account but has no online banking account to view the invoice. This requires a limited e-Invoice to be sent to the bank. Limited e-Invoice can be used for payment orders or paying e-Invoices with permanent payment agreement. This message shows that the Recipient has concluded a permanent payment agreement and it is required that a limited e-Invoice would be sent to the bank.
TThe message is informative and you do not need to resend the invoice. Next time you can choose "Limited e-Invoices" instead of "E-Invoice" from the drop-down menu at Internet Banking.

7. Sales invoice gives an error message ’faulty or wrong serviceId (does not correspond to Seller's contract)’?
Make sure that the sales invoice would include Payment Id and that it would correspond to set requirements. If you need to change the invoice choose Actions -> Change and resend the invoice to the bank.

8. Error message Seller agreement missing/blocked’?
This error message notifies you of the fact that the bank you wish to send invoice to has not yet activated e-Invoice forwarding. Try to resend the invoice on following day. You can choose Actions -> Resend in the list of sales invoices.

9. . Error message ’bankErrorCode.WRONG_PAYMENT_DUE_DATE’?
This error message notifies you of the fact that the invoice you are trying to send has exceeded its deadline for payment. Check the deadline for payment of the invoice, change if necessary and resend it to the bank.

10. Error message ’bankErrorCode.NOT_STANDARD_PAYMENT_REF_ID’?
Please check the reference number on the invoice. Open the invoice from the list of sales invoices by choosing Actions -> Change, change or delete the reference umber and push Save and send at the bottom of the page.

Only the user of the mailbox can order a “No ads” sticker. This means that the manager of the housing association cannot make this order.

You can submit a notification about not wanting to receive ads in the future at a post office as well. The sticker will be delivered to your mailbox within 10 business days after submitting the application. Once you have received the sticker, place it at a visible spot on your mailbox so that the mail carrier could see it. After you have put the sticker on your mailbox, unaddressed commercial material will no longer be delivered to your mailbox.

All direct mail carriers must take into account the sticker declining direct mail and may not deliver any unaddressed direct mail. Only addressed mail (including addressed direct mail and public information) will be delivered.

You can also order a new sticker even if your mailbox already has a sticker against unaddressed commercial material, but it is either worn, torn or has an unacceptable appearance or content (we do not accept stickers that restrict the content of advertisements).

If you wish to place a “No ads” sticker on your mailbox yourself, submit an application to us and add the sticker within 10 days. Keep in mind that the sticker must convey clearly that you do not wish to receive advertisements, but it cannot set any restrictions on the content of advertisements.

If you wish to receive advertisements again, remove the “No ads” sticker from your mailbox and, if possible, notify Omniva of your mail address by calling the customer service number 661 6616 or by sending an email to [email protected].

For information about the processing of personal data, see the AS Eesti Post Principles of Processing Customer Data, which are available here.

In order to receive the sticker, fill in the application to stop receiving ads

1. Which direct mail can be declined with the application/notification to stop receiving ads?
All unaddressed direct mail. Unaddressed direct mail does not include public information from the state and local government or direct mail addressed to you – these will continue to reach your mailbox.

2. How can I decline unaddressed direct mail?
To decline direct mail or to get new sticker for your mailbox, you will need to fill in the application to stop receiving ads on Omniva’s website or contact the nearest post office, where it will be filled in electronically. You cannot decline direct mail or order a new sticker by calling Omniva’s customer service.

3. You have submitted an application to stop receiving ads, but have not yet received the mailbox sticker
The sticker will normally be sent to your mailbox within 10 days of submitting the application. We recommend that you check your mailbox during this period so that you can put the sticker there when you receive it. Please note that the sticker is small and may be missed at first glance among other items. If you are sure that the sticker has not arrived in your mailbox, please contact [email protected] to request a new sticker.

4. Is the sticker on a mailbox necessary?
The sticker is necessary to ensure that no unaddressed direct mail is delivered to your mailbox. Mail carriers or couriers from Omniva and other delivery service providers operate based on the information on the mailbox.

5. You have installed an opt-out sticker but still received an advertisement.
The opt-out sticker must be respected by all advertisers and unaddressed advertisements must not be posted in your mailbox. Only the mail you have ordered (including addressed direct mail and public information) will be posted. Please send complaints to [email protected].

6. Town and rural municipality papers – advertising or public information?
State and local government publications and information media are public information and the opt-out sticker does not apply to them.

7. You wish to receive a new sticker (e.g. the sticker has been removed, damaged, etc.).
To receive a new sticker, please fill the direct mail form on Omniva’s website or contact the nearest post office.

8. You have placed a homemade ‘No direct mail’ sticker on your mailbox, but have not notified Omniva about it.
Please fill the direct mail form on our website or contact the nearest post office.

9. You have placed a homemade sticker on your mailbox that has a content restriction marking (e.g. you wish to receive only unaddressed election advertisements or unaddressed direct mail from a certain provider).
We do not accept ‘No direct mail’ stickers with content restrictions or any other markings. The ‘no direct mail’ sticker ensures no unaddressed direct mail will be delivered to a mailbox.

10. You received the sticker, but have not submitted the application to stop receiving ads.
This is probably a mistake. Please send a respective notification to [email protected].

11. You wish to decline unaddressed direct mail for a certain time period.
It is not possible to decline direct mail for certain time period. In that case, please submit an application to stop receiving direct mail on our website or at the nearest post office, and from the moment you wish to receive direct mail again, remove the sticker and fill the application form to stop receiving direct mail on our website or send a notification to Omniva’s customer service at [email protected] or by phone 661 6616.

12. You submitted an application to stop receiving direct mail and specified which direct mail you still wish to receive.
With the application to stop receiving direct mail, you decline all unaddressed direct mail. We cannot make content restrictions.

13. Is it possible to decline direct mail for a building with a shared mailbox?
Shared mailbox means a mailbox or slot inside the front door where all delivered mail is accessible from one place. It is possible to decline unaddressed direct mail for a shared mailbox if the residents install the appropriate label in the immediate proximity of the mail slot or on the shared mailbox. The label must show how many apartments use the shared mailbox and who wish to decline. In addition, the label must enable to change one’s preferences. The label containing apartment numbers and applications to stop receiving direct mail must be installed in the immediate proximity of the mail slot on the front door or on the shared mailbox. If it is installed away from the door or is not on the mailbox, then the mail carriers of both Eesti Post and other delivery service providers might not notice it and there is a risk that a mistake is made and direct mail still gets delivered.

Example of a label or sticker:

Apt. 1 No unaddressed direct mail, please!

Apt. 2 No unaddressed direct mail, please!

Apt. 3 No unaddressed direct mail, please!

Apt. 4

Apt. 5

etc.

If you have installed the label or sticker mentioned above, please let us know.

14. You wish to decline direct mail on behalf of somebody else (for example in the name of your neighbour if they lack the opportunity).
In this case, please insert the respective information into the comment field of the application. In general, we can accept only the application of the owner of the mailbox, but in special cases we accept the applications submitted by relatives or the close ones.

15. The apartment association wishes to decline or receive direct mail on a stand.
By law, apartment associations cannot make decisions concerning the use of private property (i.e. what may or may not be delivered to their mailbox) in the name of mailbox or apartment owners. We only accept the applications of mailbox users.

16. The manager or owner of the office building wishes to submit the application on behalf of all the companies in the building (i.e. address-based).
An application must be filled separately for each mailbox. In addition, office buildings cannot submit a joint, i.e. address-based application.

Only the user of the mailbox can order a “No ads” sticker. This means that the manager of the housing association cannot make this order.

You can submit a notification about not wanting to receive ads in the future at a post office as well. The sticker will be delivered to your mailbox within 10 business days after submitting the application. Once you have received the sticker, place it at a visible spot on your mailbox so that the mail carrier could see it. After you have put the sticker on your mailbox, unaddressed commercial material will no longer be delivered to your mailbox.

You can also order a new sticker even if your mailbox already has a sticker against unaddressed commercial material, but it is either worn, torn or has an unacceptable appearance or content (we do not accept stickers that restrict the content of advertisements).

If you wish to place a “No ads” sticker on your mailbox yourself, submit an application to us and add the sticker within 10 days. Keep in mind that the sticker must convey clearly that you do not wish to receive advertisements, but it cannot set any restrictions on the content of advertisements.

If you wish to receive advertisements again, remove the “No ads” sticker from your mailbox and, if possible, notify Omniva of your mail address by calling the customer service number 661 6616 or by sending an email to [email protected].

For information about the processing of personal data, see the AS Eesti Post Principles of Processing Customer Data, which are available here.

In order to receive the sticker, will in the application to stop receiving ads

2. Another reason is the so-called transit of goods, in the case of which the manufacturers dispatch your shipment as goods which will pass through a postal undertaking of a EU country in the form of transit. In this case, the tracking numbers of the shipment include the mark of the respective EU country (the amount of the shipments transiting through Latvia, Sweden, the Netherlands, and Germany is especially high), misleadingly creating an impression as if the goods arrived from this country. In actual fact, the goods originate from outside of the EU, were not subjected to customs operations in the country of entry into the EU (the transit country), and the shipment must therefore be declared and taxed in the destination country – in this case, in Estonia.

Such shipments are marked with a yellow sticker by the postal undertaking of the transit country, which shows to the postal undertaking of the destination country that the shipment does not have the status of intra-EU goods and must undergo customs operations.

While the value of commercial shipments is established based on the accompanying documents (invoice, order confirmation, etc.), no such documents are available for parcels sent from one private person to another. In this case, the value of the shipment is set by the sender. The more detailed the description of the content of the parcel, the higher the likelihood that the amount of the tax is lower (as tax-exempt limits may be applied).

If the value of the shipment is not specified, the value exceeds the tax-exempt limit, or the value is unusually low, the shipment is sent to the customs terminal to wait for the submission or further information and declaration.

* This is based on an order of a customs inspector of the Tax and Customs Board, thereat, the shipment is opened by an employee of Omniva and the inspection is conducted by the customs inspector.

The shipment which has been opened is marked and a report is drawn up on the opening. A shipment which has been opened (irrespective of the reason) is sealed with a special tape with the text ‘Avatud tolliformaalsusteks’ (‘Opened for customs formalities’).