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Customs services and customs information on receiving a shipment


Completing a customs declaration is necessary when you receive a parcel from a country outside of the European Union, i.e. a third country. This applies to both goods ordered from an e-store and to gifts sent by private persons. We are happy to help you fill in the necessary customs declaration. You can declare the goods yourself at the Tax and Customs Board website.


TAXES AND PAYMENTS

 
When ordering goods from outside of the European Union, consider the import taxes and customs clearance costs.
If the value of the shipment sent to you is less than 22 euros, you do not have to pay taxes (valid until 01.07.2021).
If the shipment value is 22-150 euros, the shipment is subject to declaration and VAT (20%). Taxation is based on customs value (goods price + shipping cost). If the shipment value is more than 150 euros, the shipment is subject to declaration and import taxes (customs duty, VAT, excise duty on excise goods). Taxation is again based on customs value.

More information on goods subject to declaration is available on the Tax and Customs Board website.


Activities for declaring the shipments and paying the customs duty

 
  Omniva declares You declare
Price from €10
The price list of Omniva customs services is available here.
Free of charge
Payment of customs duties It takes place upon receipt of the parcel at a post office (import taxes and fee for declaring the shipment) or by bank transfer if the parcel is issued from a parcel machine. The fee is paid directly to the Tax and Customs Board during the declaration process
Expressing a request Send a free-form message to tolliagentuur@omniva.ee stating that you want Omniva to declare. You do not need to inform Omniva if you declare yourself. You can declare the shipment on the Tax and Customs Board website.
Step 1 We will send you an empty application, which you should complete and send back to us.
Please note! Add a document verifying the shipment’s price to the application (invoice/confirmation of an online purchase).
In case of shipments located at the Omniva customs terminal, the notification upon arrival of the shipment sent by Omniva (SMS or on paper) is enough to start the declaration process, or if the Omniva website tracking shows “Omniva customs terminal” as the parcel location. You will also need to have a document that verifies the shipment value (invoice/payment order/order confirmation, etc.).
Step 2 We will draw up the customs declaration within three workdays (1 workday with the express service). Once the Tax and Customs Board has completed the declaration process (the status of the shipment is ‘Goods released’), the necessary information will be sent to us on the same day.
You do not need to inform Omniva separately if the goods have been released.
Step 3 If a parcel machine is selected as the delivery point, we will forward you the sum to be paid by e-mail. The shipment will be issued after the payment order is submitted. Make sure that the shipment location on the declaration is Omniva and the specific parcel number indicated in our notification is added. When making the declaration, the person whose name the parcel arrived to must also be the person indicated in the recipient field.
Step 4 We will forward the customs declaration with the shipment to the post office or parcel machine in your local area. We will forward the shipment to the post office or parcel machine in your local area within 2 business days.
Step 5 Omniva will send you the notification (SMS or paper notice to mailbox) of the arrival of your parcel at the post office or parcel machine.
Additional information You can track the parcel movement on the Omniva website. You can ask the Tax and Customs Board to help you with filling in the customs declaration, tel. 8 800 814 or website www.emta.ee. You can track the parcel movement on the Omniva website.

Pallasti 28, 10001 Tallinn, e-mail: info@omniva.ee Customer information: 661 6616