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Activities with the customs - receiving parcel

If you have received a parcel from a non-EU country, be it a postal consignment from an internet store or a gift from a friend, you will have to follow the procedure for customs clearance. We will help you to do this, i.e. to present the required declaration and to pay the according fees. You can declare the shipment by yourself in Tax and Customs Board.
In which cases do you have to pay duties?

If you have ordered goods from outside of the European Union, you have to be prepared for having to pay import duties and customs declaration fees.
If the value of the shipment is lower than 22 euros, you will not have to pay taxes on it.
 

  1. Import duties
    Import duties are the following: customs duty, value added tax (VAT) and excise duty; the sum of import duties depends on the commodity code and country of origin of the goods.
     
  2. Customs duty
    In most cases, shipments with a value below 150 euros are not subject to customs duties. The exceptions are alcohol, tobacco products, perfumes and eau de toilette. Depending on the commodity code, the duty rate is between 0% and 17% of the value of the goods. You can find the duty rate on the basis of the commodity code from the Estonian Customs Tariff.

    A common customs duty rate of 2.5% is applied to gift parcels of private persons. If the value of a parcel sent free of charge by a private person exceeds 700 euros, the duty rate for the commodity code corresponding to each commodity must be determined on the basis of the Estonian Customs Tariff. The customs value of the goods forms the basis for taxation of said goods with customs duties. The customs value of the goods is the price paid/payable for those goods, which was paid by the buyer or shall be paid by them to the seller. Costs incurred by the buyer during the import of the goods (these costs are part of the customs value) shall be added to the price paid or payable for the goods.
     
  3. Value added tax
    In most cases VAT is 20%, but books, for example, are taxed at the VAT rate of 9%. The value subject to VAT is made up of the customs value of the goods under the Community Customs Code, all taxes payable on import and other costs related to the delivery of the goods to the destination, incl. commission that was not included in the customs value, packing, transport and insurance costs incurred before the first destination on the territory of Estonia.
     
  4. Excise duties
    Alcohol and tobacco products are subject to excise duty.
 
  • Exemption from VAT
    VAT does not have to be paid if the value of the ordered goods is below 22 euros or if the value of a gift sent by a private person is below 45 euros.
  • Exemption from customs duties
    Customs duties do not have to be paid if the value of the parcel is under 150 euros, regardless of whether it was ordered from a web store or sent to you as a gift.
    Quantitative restrictions have been set for tax-free alcohol, tobacco products, perfume, eau de toilette, coffee and tea.

You can read more on the website of the Tax and Customs Board.

How much do you have to pay?

If the value of the shipment is 22–150 euros, it is subject to declaration and VAT taxation (20%). The taxation is based on the customs value (price of the goods + delivery costs). If the value of the shipment exceeds 150 euros, it will have to be declared and it will be subject to import duties (customs duty, VAT, excise duties in the case of excise goods). Taxation is based on customs value. The customs value includes the price of the goods, transport costs and other costs.

Import duties and additional requirements for all goods depend on the commodity code and the country of origin of the goods; therefore, it is important to find the correct commodity code for the imported goods:
You can read more on the website of the Tax and Customs Board
 
 

  • The service fee for a retail customer starts from 10.00 euros
    When using our customs clearance service, you will also need to pay a service fee.
Switzerland, Norway, Iceland and Liechtenstein are not part of the European Union. You should also be prepared for the addition of VAT when receiving a parcel from a self-governing region of an EU member country.

Self-governing regions of the European Union

If you receive a consignment which requires customs clearance, then you would need to follow the next steps in order to receive your parcel:

 
  1. You will receive an e-mail from us in which informs you about the arrival of your parcel. If you wish us to do the customs clearance, you will find our contact information on where to send a document which will give evidence of the value of the goods, i.e. an invoice.
  2. Send the confirmation of order or a printout from PayPal to the e-mail address given in our letter, if you have ordered the merchandise from the internet. If the parcel was sent to you by a private person, additional information is required regarding the cost of each single item. Forward this information to the e-mail address given in our letter. Make sure that you give your name, your contact phone number and the number of your consignment.
  3. After the receipt of your data, we will make out a customs declaration for you. This will usually take 1–3 working days.
  4. You may pick up your parcel at the post office or it will be delivered to you by courier. You may pay the charges for the customs clearance and the import fees upon the receipt of your parcel.

If we require additional information for the customs clearance, we will get in contact with you.

  • Confirmation by the Office of Technical Inspection
    Product conformity check-up

    If customs authorities find, when checking goods declared for release into free circulation, that:
    the product has properties that give reason to believe that, in the event of proper installation, maintenance and use, the product presents a serious risk to people’s health, safety, the environment, or

    the product is not accompanied by written or electronic documents required by the relevant Community harmonisation legislation, or the product has not been labelled in accordance to such legislation or its CE conformity marking has been attached in an incorrect or misleading manner, the customs authorities will be required to suspend the product’s release for free circulation and immediately inform the state authority responsible for market surveillance. If the market surveillance authorities find that the product does not comply with Community harmonization legislation, they may, if necessary, prohibit placing the product on the market.
  • Medications and supplements
    Sending medicines from a non-EU country to Estonia or from Estonia to a non-EU country in the form of a postal shipment may only be carried out from a private person to a private person.

    When using postal services, it is allowed to send up to five unopened retail packages in a single shipment without a permit from the State Agency of Medicines.

    The medication must be in the original packaging provided by the manufacturer.
    If the quantity of medicinal products to be sent exceeds the aforementioned quantities, a permit will have to be applied for from the State Agency of Medicines for all medicines in the shipment.

    No restrictions apply when sending products that are not classified as medications (for example, food supplements).

    It is prohibited to forward medicines that have been ordered online via postal services. Before ordering or sending a product, it is wise to contact the State Agency of Medicines to check whether the product is classified as a medication or not. Oftentimes, products that have been deemed food supplements (vitamin preparations, herbal preparations) are recognized as medications in Estonia due to the active ingredients contained in their composition.
  • Read about import restrictions on the webpage of the Estonian Tax and Customs Board

    Plants
    Agricultural Board, information about e-commerce 
If you want to declare the shipment yourself
 
Necessary information on the website of the Tax and Customs Board

Pallasti 28, 10001 Tallinn, e-mail: info@omniva.ee Customer information: 661 6616