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Customs services and customs information on receiving a shipment


Filling in a customs declaration needs to be considered when receiving a parcel from outside of the EU, i.e. a third country. This applies to both e-store purchases and gifts sent by other private persons. If you wish, we can help you with submitting the necessary customs declaration. You can declare your items yourself at the Tax and Customs Board website.


TAXES AND PAYMENTS

 
When ordering goods from outside of the EU, consider the import taxes and customs declaration preparation fees.
From 01.07, all goods starting from 0 euros must be declared.
If the shipment value is 0-150 euros, VAT (20%) is added to the goods. Taxation is based on the customs value (goods price + shipping costs). If the shipment value is more than 150 euros, the shipment is to be declared and is subject to import taxes (customs duty, VAT, excise duty in case of excise goods). Taxation is again based on the customs value.
Gifts sent by a private person to another private person, the value of which does not exceed 45 euros, remain tax-free (all gifts starting from 0 euros must be declared).
Returns arriving from third countries which failed to be issued in the destination country are to be declared but no service fee is added. If it is a warranty repair or another special return, then a declaration fee is added for the customs declaration according to the price list.


More information on goods subject to declaration is available on the Tax and Customs Board website.


Activities for declaring the shipments and paying the customs duty

 
  Omniva declares 01.07 You declare
Declaring price Automatic e-declaration* €2.35
Customs e-declaration** from €10.
The price list of Omniva customs services is available here.
Free of charge
Payment of customs duties Done in minu.omniva.ee environment.  During declaring directly to the Tax and Customs Board
Selecting the declarer Omniva will send you an SMS, e-mail or a written notification on the parcel that needs to be declared. The notification includes a link to the minu.omniva.ee portal where you can view the shipment data, confirm these (change, if necessary), select Omniva to declare your parcel and pay necessary duties and fees. Omniva will send you an SMS, e-mail or a written notification on the parcel that needs to be declared. The notification includes a link to the minu.omniva.ee portal where you can view the shipment data. You do not need to inform Omniva if you choose to declare the shipment yourself in the e-MTA.
Declaring Omniva declares your shipment. NB! Authorising Omniva to declare your parcel is irreversible. You declare the shipment independently on the Tax and Customs Board website.
Make sure that the shipment location on the declaration is Omniva and the specific parcel number indicated in our notification is added. In addition you should have a document to confirm the price of the goods (invoice, order confirmation, receipt etc).
When making the declaration, the person whose name the parcel arrived to must also be the person indicated in the recipient field.
Shipment transport Depending on the service, we will send you the parcel within 5 business days after the goods are declared to the post office of your location or to home by a courier. Once the Tax and Customs Board has completed the declaration process (the status of the shipment is ‘Goods released’), the necessary information will be sent to us on the same day.
You do not need to inform Omniva separately if the goods have been released.
We will forward the shipment to the post office of your location.
Receiving the shipment Omniva will send you a notification about the parcel arriving to the post office or agree a suitable time by telephone if the parcel is delivered by a courier.
Additional information You can track the parcel movement on the Omniva website. You can ask the Tax and Customs Board to help you with filling in the customs declaration, tel. 8 800 814 or website www.emta.ee. You can track the parcel movement on the Omniva website.

Pallasti 28, 10001 Tallinn, e-mail: info@omniva.ee Customer information: 661 6616