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Services
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PARCEL HAS BEEN SENT OUT BUT HAS NOT YET REACHED ITS DESTINATION
1. First make sure if it is supposed to have reached its destination or is still on the road.
Delivery times for parcels sent within Estonia
Delivery times for international parcels2. Track your parcel.
For this you need its barcode. You received one when you registered your parcel. If you are the Recipient, ask the Sender for a barcode.
Track parcel3. If any of the previous steps haven't worked, fill out a Tracking form.
Fill out a Tracking form.
Good to know! Tracking form can be submitted only from the country of origin and by the Sender. If you are the Recipient you should contact the Sender to track the parcel.
Tracking form -
WHICH ITEMS CAN I SEND BY MAIL?
1. General information concerning forbidden and special items can be found from
from the list of items prohibited from being sent in any type of postal consignment or which can be sent under special circumstances.
In case of international parcels, limitations depend on the destination country.
More information about popular foreign countries -
HOW TO AVOID DAMAGING THE PARCEL?
1. Package your parcel in a way that would protect it from getting damaged during transport.
Tips and recommendations2. If necessary, choose required additional services.
For example, for fragile items we recommend to use additional service "handle with care".
Additional parcel services.3. Check the contents of the parcel immediately after receiving it.
If you wish to file a complaint do it as fast as possible in at post office closest to you.
Read more -
WHAT IF I WANT TO RETURN A PARCEL?
1. If you wish to return a received parcel.
When ordering goods from Internet or mail order shops you might find yourself wanting to return the parcel. Familiarize yourself with return terms already when purchasing the item. It is important to know who will pay the return costs.
Returning a parcel -
WHAT SIZE ARE THE LOCKERS OF THE PARCEL MACHINES?
By parcel machine, it is possible to send parcels weighing up to 30 kg each. You can choose between lockers of three sizes (S, M or L). Maximum dimensions of the lockers (height, width, length) are as follows:
S 9 x 38 x 64 cm (min width 9 x min length 14)
M 19 x 38 x 64 cm
L 39 x 38 x 64 cm
PARCEL MACHINE DEMO
- If you wish, you have possibility to review the screen views of the parcel machine prior to sending out or picking up your parcel.