Services

2. Track your parcel.
For this you need its barcode. You received one when you registered your parcel. If you are the Recipient, ask the Sender for a barcode.
Track parcel

3. If any of the previous steps haven't worked, fill out a Tracking form.
Fill out a Tracking form.
Good to know! Tracking form can be submitted only from the country of origin and by the Sender. If you are the Recipient you should contact the Sender to track the parcel.
Tracking form

2. If necessary, choose required additional services.
For example, for fragile items we recommend to use additional service "handle with care".
Additional parcel services.

3. Check the contents of the parcel immediately after receiving it.
If you wish to file a complaint do it as fast as possible in at post office closest to you.
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2. If your letter was registered you can track it.
For this you need its barcode. You received one when you registered your letter. If you are the Recipient, ask the Sender for a barcode.
Track letter

3. In case of valuable contents we recommend to insure the letter.

Good to know! You can only insure registered letters. Track and trace

2. Detailed information about the requirements of destination country can be found from
Make sure that your letter is properly addressed. If necessary, choose an additional services.

3. If necessary, choose required additional services.
List of additional services.
Additional services of international letters Additional services.

2. Will I receive a notification on my e-mail if the invoice won't reach bank?
If the invoice won't reach bank an error message will be displayed in front of every sales invoice (as a red i). In order to receive an error message also on your e-mail, you should set up your e-mail first. General information-> Settings-> Company settings-> Sales invoices-> ’Send sales invoice error message to following e-mail address:’ insert e-mail.

3. Sales invoice did not reach bank and received an error ’incorrect or wrong (PayToName) seller, can only be checked when Seller and Payer have the same bank’?
When accepting e-invoices, the bank will check if names of the Issuer and Recipient are in accord with their bank accounts. To make sure your invoices will reach the bank without trouble, make sure that the name of your company would be identical both in e-Invoicing Center and bank. We recommend using spelling from commercial register.
If the spelling of your company's name does not correspond to the one used in commercial register, we recommend to change the name you use in your banking system. All banks have a specific procedure exactly for that. You can get additional information on the information phone of your bank.
You can chase you company's name in e-Invoicing Center by opening General information-> Settings-> Company settings. After making the changes you will need to remove faulty invoices and import/enter new ones and forward them to the bank.

4. Sales invoice displays an error ’file structure is incorrect or wrong’. What is wrong?
Make sure that all mandatory fields have been filled. Invoice sent to the bank must have following spaces filled: Recipient, Register/Personal Identification Code, Invoice No., Invoice Date, Payment date. Billing lines must include Service/Item with Sum. You cannot enter only text into billing lines and leave Sum unfilled. Invoice Total must include Without VAT, VAT total and Total Sum.
To make changes to the Invoice, choose Actions -> Change and modify. After that you need to resend the invoice to the bank by pushing Save and send.

5. Sales invoice has not reached the bank and invoice is displaying an error message ’e-Invoice Recipient has no electronic means for presenting the invoice (online banking account is missing or blocked)’?
You have sent an e-Invoice with full presentation to the bank, the Recipient owns a bank account but has no online banking account to view the invoice. This requires a limited e-Invoice to be sent to the bank.
To make necessary changes choose Actions -> Change. At sending methods choose "Limited e-Invoices" instead of "E-Invoice" from the drop-down menu at Internet Banking and resend the invoice to the bank.

6. Sales account received a message ’e-Invoice Recipient has no electronic means for presenting the invoice (online banking account is missing or blocked), but invoice serviceId has an active permanent payment agreement’?
You have sent an e-Invoice with full presentation to the bank, the Recipient owns a bank account but has no online banking account to view the invoice. This requires a limited e-Invoice to be sent to the bank. Limited e-Invoice can be used for payment orders or paying e-Invoices with permanent payment agreement. This message shows that the Recipient has concluded a permanent payment agreement and it is required that a limited e-Invoice would be sent to the bank.
TThe message is informative and you do not need to resend the invoice. Next time you can choose "Limited e-Invoices" instead of "E-Invoice" from the drop-down menu at Internet Banking.

7. Sales invoice gives an error message ’faulty or wrong serviceId (does not correspond to Seller's contract)’?
Make sure that the sales invoice would include Payment Id and that it would correspond to set requirements. If you need to change the invoice choose Actions -> Change and resend the invoice to the bank.

8. Error message Seller agreement missing/blocked’?
This error message notifies you of the fact that the bank you wish to send invoice to has not yet activated e-Invoice forwarding. Try to resend the invoice on following day. You can choose Actions -> Resend in the list of sales invoices.

9. . Error message ’bankErrorCode.WRONG_PAYMENT_DUE_DATE’?
This error message notifies you of the fact that the invoice you are trying to send has exceeded its deadline for payment. Check the deadline for payment of the invoice, change if necessary and resend it to the bank.

10. Error message ’bankErrorCode.NOT_STANDARD_PAYMENT_REF_ID’?
Please check the reference number on the invoice. Open the invoice from the list of sales invoices by choosing Actions -> Change, change or delete the reference umber and push Save and send at the bottom of the page.

You can order such sticker from here and it will be delivered to your mailbox within 7 workdays. You can also ask for the sticker at your closest post office.
Sticker order form

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