Returning of parcel
How to return items bought from Estonia?
Several Estonian mail order shops and online stores allow free returns. If the seller does not offer a free return option, return costs must be paid by the Addressee.
How to return a parcel with a return code?
- Parcel notification by text or e-mail usually also includes a return code. This will allow you to retune the parcel free either through parcel terminal or postal office. Parcel can be returned free via both parcel terminal or postal office irrespective of if it was retrieved from a parcel terminal, postal office or delivered by a courier.
- Do not remove the address card attached to the parcel to be returned. On the parcel machine screen, select ‘Return parcel’, enter the return code, and place the parcel in the locker. The return address card will be added to the parcel by the courier upon its pickup.
How to return a parcel without a return code?
- If you do not receive a return code with the parcel notification, but the seller of the goods has allowed a free return, you can return the parcel machine parcel with the original parcel code through any Omniva parcel machine or post office.
- Do not remove the address card attached to the parcel to be returned. On the parcel machine screen, select ‘Return parcel’, scan the barcode or enter the original parcel code, and place the parcel in the locker. The return address card will be added to the parcel by the courier upon its pickup.
How to return a parcel bought from a foreign country?
When returning a parcel to a foreign seller, return costs are usually paid by the Addressee. Reimbursing terms for such costs usually vary by online shop. For example, Amazon expects the parcel to be returned economically and will reimburse return costs if the item was returned due to their mistake. Some online shops in Great Britain, Netherlands and Germany are now accepting free returns.
Contact the seller for details on packaging and addressing the parcel.
How to return a parcel received from outside of European Union?
- If the parcel has been sent from outside of European Union, you can request for the VAT and customs duty paid when retrieving the parcel to be returned. Submit an application for annulling the declaration either in a digitally signed form by using e-mail [email protected] or on paper at the closest customs office
- When returning the parcel you must carry out same customs formalities as when sending a parcel to a foreign country
HOW TO REFUSE FROM ACCEPTING A PARCEL?
If, upon receiving the parcel notification, you already know that you do not wish to receive the parcel, you can cancel by notifying our customer service by calling the number 661 6616 or by sending the parcel cancellation information to the customer support email [email protected]. We will then send the parcel back to the sender. When the courier calls, you can immediately tell them that you do not wish to receive the parcel. In this case, we will send the parcel back to the sender.
HOW TO RETURN A PARCEL RECEIVED FROM A PARCEL MACHINE TO THE PARCEL MACHINE?
- You can return a parcel through any Omniva parcel machine
- On the screen, select ‘Return parcel’
- Enter the return code received by text message or email or scan the original parcel code if the sender has allowed the return at their own expense (you can also enter the parcel number manually), and follow the instructions displayed on the screen
- Place the parcel with the previous sticker in the open cabinet and close the door. The return address card will be added to the parcel by the courier upon its pickup.
HOW TO RETURN A PARCEL USING TAGASTUS.OMNIVA.EE?
- Go to the website tagastus.omniva.ee.
- Select the e-shop from which you ordered the goods and register the return delivery.
- Pack the product to be returned and take it to the nearest Omniva parcel machine.
- Select "Send a parcel" and then "I registered the parcel in the e-service" on the parcel machine screen and enter your return number.
- Print the address card from the parcel machine and put it on the parcel.
- Once the e-shop has received the return delivery, they will transfer the money or replace the product.