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All news
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08.04.2021 Mart Mägi appointed as the new Chairman of the Omniva Management Board
Mart Mägi has had a long career in management, from both private and public sector and as a management consultant. Read more » -
07.04.2021 Eesti Post to test postal delivery with electric cargo bikes
Eesti Post partnered with Estonian company Vok Bikes to launch a pilot project in which they will test the transport of post using electric cargo bikes in Tallinn Old Town. Read more » -
31.03.2021 Orders from China should be rushed to avoid the additional tax from July
Since delivery times may stretch up to two months, you should start ordering now to avoid the additional taxes. Read more » -
30.03.2021 How do the public holidays impact delivery times?
With the Good Friday and Easter holidays approaching, we ask our clients to consider longer delivery times in Estonia, Latvia and Lithuania. Read more » -
16.03.2021 Clients should avoid physical queues at the post offices
Eesti Post's 15 largest post offices have QR code-based queue solutions, which received a lot of positive client feedback during Christmas. With the system, the client can simply scan the QR code with their telephone and the queue number will appear on the telephone screen. It is a contact-free solution and the client does not have to touch publicly used surfaces. Read more » -
10.03.2021 Omniva prepares for peak volumes in light of new restrictions
Last spring, the lockdown nearly doubled the parcel volumes in parcel machines, and the closure of physical shops will also boost online shopping this year. In order to successfully manage the growing parcel volumes in the coming weeks, Omniva will once again adopt measures similar to those during the Christmas period. Read more » -
05.03.2021 Post offices to remain open during the new restrictions
According to Eve Vuks, the head of Eesti Post's service channel unit, all post offices will remain open maintaining their normal schedules. “If a post office has previously been open on the weekends, then it will continue to do so,” said Vuks, commenting on the work organisation in light of new restrictions. Opening hours of all post offices are available in the Omniva website map application. Read more » -
03.03.2021 Omniva invests into development after record-breaking profit
AS Eesti Post ended 2020 with a record turnover and the highest profit in history, which allows investment into the parcel machines network expansion and bringing the service closer to the clients both in the cities and rural areas. Read more » -
18.02.2021 How does the Independence Day impact delivery times?
In connection with Estonian Independence Day on 24 February, we ask customers to take into account longer delivery times. Read more » -
15.02.2021 One more week left - More than 1500 families and dozen companies help to find new homes for toys
Omniva’s A New Home for Teddy charity campaign has involved nearly 1500 people and several companies across Estonia. You can still send children’s toys for free until Sunday. Read more » -
02.02.2021 Omniva plans to boost parcel machine network with another expansion
To keep up with rapid e-commerce growth and to satisfy clients’ need for a functioning 24/7 service close to home, Omniva supervisory board confirmed the investment into expanding the parcel machine network in Estonia and the Baltic States. Read more » -
26.01.2021 Charity project helps find new homes for unused toys
Today, Omniva once again launches the charity campaign 'A New Home for Teddy', where children and parents are able to send the toys no longer used in their homes to other children free of charge via parcel machines. Read more » -
22.01.2021 Expect longer delivery times in Latvia and Lithuania due to lockdown
Ongoing COVID-19 outbreak and current restrictions in Latvia and Lithuania have resulted in short delays in last-mile delivery. Read more » -
14.12.2020 Charlie Viikberg is the new CFO of Eesti Post
The public competition for Eesti Post member of the management board and chief financial officer ended on 10 December. The Supervisory Board approved Charlie Viikberg as a member of the management board and chief financial officer. Read more » -
10.12.2020 What to keep in mind with parcel operations before the holidays?
According to Omniva, the beginning of December has brought parcel volumes that easily break all previous records. Although the company is handling these record volumes, we nevertheless ask people to consider the possibility that some parcels may reach the recipient up to three days after sending. Read more » -
08.12.2020 When going to the post office, check the opening hours and be prepared for a longer waiting time
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01.12.2020 Last chance for holiday shopping from Europe. Consider Brexit when ordering from United Kingdom
The Black Friday and subsequent Cyber Monday shopping holidays which took place over the last weekend have put enormous stress on online shops. This means that some European online shops might not be able to post Christmas items purchased after last weekend in time. Read more » -
30.11.2020 Eesti Post’s fintech business launched as separate company Finbite OÜ
The strategic development trends of AS Eesti Post for the next five years have been approved at an extraordinary general meeting of its sole shareholder. One of the decisions made at the meeting was to separate the company’s information business (e-invoices) to form the subsidiary Finbite OÜ, which will continue to offer services in the infologistics business area as of 1 January 2021. Read more » -
20.11.2020 It is no longer necessary to be at home to receive courier parcels
From 30 November, couriers will start handing over parcels using a simplified procedure upon agreement with the client. This service change means that if the addressee is not home, they can agree for the courier to leave the parcel in a safe location protected from the elements, e.g. on the terrace, or hand it over to a neighbour. To confirm delivery, the courier takes a photograph of the parcel at the delivery site. Read more » -
19.11.2020 Omniva couriers use the HOIA app
From October, all Omniva couriers' handheld devices have the HOIA app, which lets you know quickly if you have been near anyone infected with COVID-19. By installing the app, the company can better identify possible contact with infected persons and thus ensure a safer service for both clients and employees. Read more » -
14.11.2020 Omniva now offers direct mail options for small businesses and private persons
Omniva and printing service provider Pagerr created direct mail ordering environment omniva.pagerr.ee, where small businesses and private persons can conveniently order direct mail for the community. Read more » -
22.10.2020 Omniva transfers its entire parcel machine network to its own software
According to Omnivas' Head of Business customer segment Evert Rööpson, the Omniva parcel machine network has so far been working in parallel on two software. "The older generation parcel machines work using the Polish parcel machine Integer software and the newer machines use software developed by Omniva," Rööpson explained. "Due to this, the user experience of different parcel machines differs – the new machines are faster, more user-friendly and provide better solutions. As a result of the coming change, we can start providing a better and faster service at all of our parcel machines." Read more » -
21.10.2020 Parcel volumes indicate start of peak season
Delivery speed depends largely on how quickly people pick up their parcels. Omniva fills parcel machines several times a day and encourages clients to retrieve their parcels from the machine as soon as possible. Read more » -
19.10.2020 Estonians are turning away from Chinese e-commerce and looking towards Europe
The COVID-crisis has changed the direction of e-commerce. If the parcel volumes arriving to Estonia were previously dominated by Chinese e-commerce giants, then as a result of the changes in 2020, local consumers increasingly prefer local and European e-commerce platforms, said acting Omniva chairman of the management board Andre Veskimeister. Read more » -
15.10.2020 New Christmas stamps bring back classic holiday tunes
Christmas is still a couple of months away, but the new stamps inspired by Christmas songs to accompany your holiday greetings launch tomorrow. Eesti Posts’ member of the management board and head of postal business Kaida Kauler encourages everyone to gather everything necessary for sending holiday cards early so that during the peak season you only need to post the cards. Read more » -
06.10.2020 Omniva titled fastest growing brand in the Baltics
The recently published BRAND CAPITAL most loved Baltic brands survey assessed Omniva as the fastest growing brand in the Baltic States. We also reached the top three most esteemed brands. Read more » -
01.10.2020 Omniva: Avoid free shipping with AliExpress
If you want faster shipping, avoid free shipping. Read more » -
30.09.2020 Updates in postal code system will bring letters and parcels closer to people
To improve the postal service, Eesti Post is changing some postal codes in Tallinn and Pärnu cities starting tomorrow. The change concerns both those living in these areas as well as those sending letters and parcels to these areas. Read more » -
25.09.2020 Ansi Arumeel, Chairman of the Management Board of Omniva leaves the company
At its meeting held on 24 September, the Supervisory Board of Omniva (AS Eesti Post) decided to dismiss Ansi Arumeel, Chairman of the Management Board of Omniva. Read more » -
24.09.2020 Omniva will face peak season with faster delivery and expanded network
Kristi Unt, Head of Operations at Omniva, explains what the company is doing differently this season to cope with seemingly ever-growing volumes. According to Unt, the peak season of parcel delivery has already begun. Read more » -
16.09.2020 Omniva now leads the parcel market in all Baltic states
The six-month turnover of the Omniva Baltic parcel business formed a record 49% of the group’s turnover in the first six months of 2020 (37% in the same period in 2019). The six-month turnover of the Latvian and Lithuanian subsidiaries made up more than a fifth of the entire group’s turnover this year. Read more » -
28.08.2020 Eesti Post celebrates 100th anniversary of Estonia's first Olympic victory with silver stamp
On the 100th anniversary of the first Estonian Olympic victory, Eesti Post is releasing a pure silver postage stamp depicting the country’s first Olympic champion: Alfred Neuland, the winner of the gold medal in weightlifting at the Antwerp Olympic Games. This year also marks 125 years since the hero's birth. Read more » -
13.08.2020 In light of growing parcel volumes, Omniva is expanding the parcel machine network across the Baltics
The company will grow the parcel machine network by 10% in the Baltics this year. The majority of the new lockers will be added in Lithuania; in Estonia, new lockers will be added to more popular machines. Read more » -
06.08.2020 Omniva parcel machines hold twice as many parcels as last year
Within in the first seven months of 2020, 92% more parcels were retrieved from Omniva parcel machines than over the same period last year. Growth in parcel volumes is primarily thanks to the increasing popularity of e-commerce and parcel machines located outside. Read more » -
03.08.2020 Eesti Post updates postal code system of Tallinn and Pärnu
To improve the postal service, Eesti Post is changing some postal codes in Tallinn and Pärnu cities from 1 October. In Tallinn, certain postal codes in the City Centre, Northern Tallinn, Kristiine, Haabersti, Mustamäe, Lasnamäe, Pirita and Nõmme districts will change. In Pärnu, the postal codes of some addresses located on Kodara, Savi, Supeluse and Villa streets will change. Read more » -
03.08.2020 When sending a parcel abroad, please consider extended delivery times
Due to the Force majeure circumstances and unstable flight connections, export of parcels to most countries is taking longer than usual. We are working on finding alternative solutions (incl. substituting flight connections with road transport), but at the moment extended delivery times are to be considered. Read more » -
30.07.2020 Eesti Post releases a rally-themed stamp to celebrate the WRC Rally Estonia
To celebrate the first ever WRC event held in Estonia, Eesti Post releases a rally-themed WRC Rally Estonia stamp and a first day envelope. The stamp will be launched on the first rally day, 4 September, and from 30 July the stamp and envelope can be pre-ordered from the e-store at pood.omniva.ee. The pre-ordered products will be shipped to the buyers from 4 September. Read more » -
30.07.2020 Omniva unveils its new office and sorting centre premises
From June 1 of this year, Omniva Latvija’s office and sorting centre are located in the most energy-efficient logistics centre in Latvia – Green Park in Mārupe. The new premises house the most modern parcel sorting centre in Latvia, and Omniva has invested 350 000 euros into an automated parcel sorting machine, which will allow to improve the parcel sorting efficiency by 40%. Read more » -
29.07.2020 Omniva achieved a record six-month result during the corona crisis
The first six months of 2020 were the most successful of the past five years for Omniva – e-commerce gained momentum and clients’ preference for parcel machines increased the operating revenue and significantly impacted profitability. Read more » -
23.07.2020 Omniva and Hrvatska Pošta Launch Strategic Partnership to Establish Parcel locker Network in Croatia
Hrvatska pošta entered into an agreement with Estonian state-owned company Omniva for the use of their parcel locker software. Strategic co-operation will also be launched between the two parties, during which Omniva will advise the establishment and launching of parcel locker network in Croatia. Read more » -
03.07.2020 Attention! Fake news concerning discarded and damaged parcels from China is being spread on social media
A post with pictures of a truck allegedly stolen in Lithuania carrying what seem to be parcels from China is being shared on social media. The post was first shared by an anonymous Lithuanian Facebook account without any additional information and from there it spread across social media in several countries. This is false information and shipments destined to Estonia have not been compromised. Read more » -
01.07.2020 Estonian Post launches subscription based service for stamp enthusiasts
In the past the acquisition of new stamps has taken place behind the counters of post offices or via online store, however from June people have the opportunity to place a standing order to get new philately products automatically to their personal mailbox. Read more » -
25.06.2020 Study: Omniva’s parcel machines are the market leader, market forces have increased even further
Nine people out of ten have received a postal parcel over the past six months, the parcel service market growth potential survey by Kantar Emor reveals. The year before, the number of parcel receivers was a third of the population. The number of courier service users has increased considerably. Read more » -
11.06.2020 The best direct mail of the month in May came from COOP
The aim of voting on the best direct mail of the month is to recognise the client and their marketing partner. Eesti Post bases the assessment on outstanding design, distinct message and suitability of the solution for direct mail. More than 70 clients used direct mail in May, sending out 150 different direct mail items. Read more » -
04.06.2020 Corona crisis brought shopping centres and e-stores together
The corona crisis brought the regular commerce and e-commerce closer to each other, said head of Omniva parcel business Andre Veskimeister at the web stream focussing on e-commerce. Read more » -
25.05.2020 Omniva’s new CTO will be Lauri Läheb
On 25 May, Lauri Läheb will start working as Omniva’s Chief Technology Officer and management member. Läheb has led international technology and product development in different companies, including Tallink and Telia Eesti and has experience in start-up and public–private sector digitation collaboration projects. Read more » -
23.05.2020 Eesti Post calls on villages to install group mailboxes again
A group mailbox is comprised of multiple mailboxes helping the postal courier to deliver mail faster to the people in the area. Until midsummer, you can order a group mailbox for your local community for free. Read more » -
22.05.2020 Express envelope must be used to send a quick letter
From 31 May, letter-sending prices change and more stamps must be put on the envelope when sending a letter. A significant change is also that in case of a letter sent within Estonia, two services are established: letter and express letter. Read more » -
07.05.2020 It is the final time to pick up parcels with automatically extended storage terms
Parcels that have been waiting to be picked up at the post offices will be there until Tuesday. Omniva has automatically extended the storage terms of parcels at the post offices until 12 May so people have enough time to pick them up. On 13 May the parcels that have not been picked up over a longer period will be shipped back to the sender. Read more » -
06.05.2020 E-commerce growth brought profit for Omniva in 1st quarter
The group’s business revenue was 29.8 million euros in three months and business profit was 208,000 euros. The result was affected by the planned cost cuts in the first quarter of 2020 and the e-commerce revenue that grew significantly due to the crisis. Read more »
Help
Private Customer Service
Mon–Fri 9:00–20:00Sat–Sun and on public holidays
9:00–15:00
661 6616
info@omniva.ee
Business Customer Support
PARCEL BUSINESS
- Mon-Fri 8.00 – 17.00
- 664 3444
- ariklient@omniva.ee
POSTAL BUSINESS
- Mon-Thu 8.00 – 17.00
- Fri 8:00 – 15.45
- 664 3673
- kliendihaldus@omniva.ee