E-service is not available at the moment, please try again later.
E-service is not available at the moment, please try again later.
The post offices of Omniva will get a new look and feel
Omniva has announced a procurement to find a partner to renovate its post offices. The first renovated post office will be opened at the end of the year. Over the next three years, all post offices across Estonia will be renovated.
According to Mari-Liis Küppar, the brand manager of Omniva, the company is undergoing many changes towards innovation and modernity in order to offer the best experience to its customers. The renovation of the post offices is part of the planned changes and a long-term investment in better customer service.
‘The focus of the innovations is on the customer – we are modernising our service environment and expanding the product range. We aim to make the environment of post offices more pleasant and convenient for both the customer and the employee. We want our new post offices to attract customers’, said Küppar. ‘Although the habits of consumers have changed and there is a growing preference for parcel machines, there is still a need for many services that are provided in our post offices. We want to support the customer by offering direct communication, good advice, and quality service, so that sending a parcel or letter would be a pleasant experience.’
The interior design and service solutions of the post offices are based on the needs of the customers. The keywords are openness, advisory sales, digital solutions, etc. An importance change is that there will be more screens in the post offices with the necessary information for the customer. It is planned to use glass, metal, and wood imitation in the post offices. As the offices will offer a new selection of goods, the display furniture and layout will change. There will be a packaging table in the centre of the post office, as most people go to post offices to receive or send parcels. There will also be an option to wrap and send parcels as a gift, especially for holidays or anniversaries.
The first post offices to be renovated are the eight most visited offices that have not been renovated in the last few years: the post offices in Keila, Rakvere, Kuressaare, Tartu Kvartal shopping centre, Tallinn city centre, Kristiine shopping centre, Arsenal, and Järve.
Omniva announced a procurement to find a partner to provide a complete solution for the renovation of the post offices in accordance with the interior design concept developed by the private limited companies Uplift and PINK. The deadline for the submission of tenders is 15 July. The invitation to tender is available in the public procurement register.
News list
-
19.09.2023Eesti Pank and Omniva launched a campaign to collect one million coins at the Järve post office in Tallinn and the Kvartal post office in Tartu. During the project, people can exchange their accumulated euro coins.
-
13.09.2023The personal parcel boxes of Parcelsea, where parcels can be left by all courier companies, grocery stores that deliver to home, and private persons, will be called Picapac.
-
05.09.2023As of September 5th, Kastytis Valantinas from Lithuania starts working as the member of the management board and Chief Operating Officer of Omniva.
-
31.08.2023The sales revenue of the Omniva group in the first half of the year grew by 5 per cent and the parcel revenue by 11 per cent.
-
21.08.2023
-
01.08.2023
-
23.05.2023With the transaction, Omniva will acquire 700 smart parcel boxes.
-
22.05.2023
-
19.05.2023
-
10.05.2023Omniva started working with the Norwegian company Paxster AS to test the suitability of environment-friendly electric vehicles for mail delivery.
-
03.05.2023For security reasons, as of 5 June it will not be possible to create a new account or log in to an existing account with a username and password in the Omniva self-service.
-
29.03.2023Omniva and Ukrposhta renewed the partnership agreement to strengthen and grow cooperation.
-
27.03.2023The postal and logistics company Omniva has announced a procurement to expand its logistics centre.
-
28.02.20232022 was a year of challenges, investment, and rapid development for Omniva, both in the domestic market of the Baltics and internationally.
-
07.02.2023Omniva and Asendia, a joint enterprise of the national postal service companies of France (La Poste) and Switzerland (Swiss Post), concluded partnership agreement to help online retailers expand their sales on established and emerging markets.
-
05.12.2022In December and at the beginning of the new year, Omniva will open eight post offices of the future, where customers will have everything they need in terms of e-commerce and postal services.
-
10.11.2022Omniva’s 1,000th parcel machine in the Baltics was opened yesterday in Vilnius.
-
31.10.2022The financial results of the Omniva Group in nine months were below the results of 2021.
-
21.10.2022Omniva is investing in its network and this year and next year a total of 267 parcel machines will be replaced and installed across the Baltics.
-
18.10.2022On 18–20 October, Omniva will be attending the Parcel+Post Expo in Frankfurt, Germany, where leading companies from the e-commerce logistics and postal industry from around the world will meet.
-
12.10.2022Starting from September, Omniva provides a return service for goods to merchants for their physical and online stores in all Baltic countries.
-
09.10.2022Omniva was awarded the title of ‘Rising Star in Postal Development’ by the Universal Postal Union.
-
30.09.2022From Monday, October 3 you may submit an application at an Omniva post office to subscribe to or opt out of the universal electricity service of Eesti Energia.
-
28.09.2022In the recently published BRAND CAPITAL research of the most loved brands in the Baltics, Omniva was valued as the fastest growing and among the three most valued brands.
-
01.09.2022
-
26.08.2022From 1 September, sending a humanitarian aid parcel to Ukraine from a private person to a private person will cost 90 cents per kilogramme.
-
02.08.2022The new development will apply to customers in all three Baltic states.
-
27.07.2022Residents of Kihnu and Ruhnu will now be able to order their e-shop purchases to the island, as Omniva will start offering a virtual parcel delivery service from 1 August.
-
21.07.2022The scam letters are designed to steal your identity or gain access your bank details and money.
-
04.07.2022Omniva, which operates the largest parcel machine network in the Baltics, will invest over 40 million euros in building the most modern parcel sorting centre of the region in the Kaunas Free Economic Zone.
-
01.07.2022Today, Omniva and other shareholders finalised the sale of Maksekeskus to Luminor Bank, a new strategic investor.
-
20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
-
17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
-
17.06.2022Omniva has installed a new parcel machine in Kudjape.
-
16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
-
16.05.2022
-
12.05.2022Omniva will expand its vehicle fleet and introduce electric cargo bikes by Vok Bikes on a larger scale. The first five bikes have already arrived and are ready to deliver parcels.
-
11.05.2022As a new opportunity, when you make a purchase from AliExpress, you have the opportunity to immediately select the nearest Omniva parcel machine to receive your goods.
-
02.05.2022The Omniva Group’s turnover and profit for the first three months of this year fell short of expectations. The result was affected by the start of the war in Ukraine as well as rising energy and fuel prices.
-
18.04.2022The joint undertaking Post11, which offers comprehensive international logistics solutions to e-merchants, will cease operations on 1 July 2022.
-
13.04.2022
-
07.04.2022Omniva is giving away gifts to its customers before the Easter holidays.
-
21.03.2022In cooperation with the Ukrainian Post, Omniva now offers private persons the possibility of sending humanitarian aid to Ukraine by free parcel as a new service.
-
21.03.2022In cooperation with multiple aid organisations, Omniva has already sent 23 trucks containing humanitarian aid to Ukraine. Many more trucks containing aid will be sent over the course of this week and the next.
-
07.03.2022Omniva will end the delivery of periodicals from Russia in Estonia starting from today, 7 March.
-
07.03.2022Due to the lack of air services, it is temporarily not possible to send shipments to Russia.
-
02.03.2022As of 1 April 2022, the declaration of parcels arriving from third countries, i.e. from outside of the European Union, by using the manual process will cost 15 euros.
-
28.02.2022The total revenue of Omniva for the fourth quarter of 2021 was 40.3 million, which is 10.3 million more than in the third quarter. Last year, the total operating income of the group in 2021 increased by 10 percent to 148.7 million euros compared to the previous year. Operating profit in 2021 increased by 68 percent to 16 million euros.
-
20.01.2022This year, Omniva made an ambitious promise to deliver all parcels by 23 December. We managed to do it by ensuring that our delivery was faster and of higher quality than ever before.
-
18.01.2022The innovation will make the lives of customers more convenient, as it will save their time
Help
Useful information
- Locations and opening hours
- Track and trace
- Find a postal code
- Contacts
- Join us
- Become a business customer
- Cookies
Book a courier (for business clients)
Private Customer Service
661 6616[email protected]
Mon–Fri 9:00–20:00
Sat–Sun and on public holidays
9:00–15:00
See the information on the opening hours and locations of post offices HERE
Business Customer Support
- 664 3444
- [email protected]
- Mon-Fri 8.00 – 17.00