How can you identify a scam letter?
From time to time, our customers receive emails and messages asking them to provide additional personal and financial information or to pay a customs or delivery fee before they can receive their parcel. Although the emails are sent on behalf of Omniva, we are not affiliated with these letters and ask you to pay close attention to the messages you receive. These are scam letters designed to steal your identity or gain access your bank details and money.
Here are a few ways to identify a scam letter
- An unusual email address or phone number. At Omniva, we only use the domain ‘omniva.ee’ and email addresses ending with @omniva.ee. If you receive an email from a different address, please do not click on any links or provide your personal data. Sometimes, scammers are hiding behind seemingly legitimate email addresses. To increase their credibility, they add the Omniva logo to their emails. To protect yourself from falling victim to scam emails, also check the following points.
- A message asking you to pay for the delivery of the parcel. Omniva will never ask you to share your bank card details or to pay for the package you are expecting by letter or text message. If you have ordered a parcel from Omniva with cash on delivery, pay for it at the parcel machine or directly to the courier.
- Suspicious links. Scam emails often ask you to click on a link and share your personal or financial details. Omniva will never ask you for any additional information for issuing your parcel. Therefore, please refrain from clicking on unfamiliar links!
What to do if you fall victim to fraud? If you have already shared your details, contact your bank and report the scam to the police.
And again: if you have not ordered a parcel or if you receive a message from an unknown number or email address, avoid replying to it and sharing your personal information. In case of even the slightest doubt, please do not hesitate to contact us by calling 661 6616.
News list
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19.09.2024Omniva group opened the largest and the most modern logistics centre in the Baltic countries.
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02.09.2024The sales revenue of the Omniva group for the first half of the year was 65.8 million euros, increasing by 4% compared to the same period last year.
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11.07.2024Due to imposed sanctions, restrictions, or non-compliance with certain requirements, Western Union services cannot currently be used in some countries.
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29.02.2024Omniva Group’s total sales revenue amounted to 131.7 million euros in 2023, which is a 7% increase compared to the previous year.
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21.02.2024As of this week, a new price list is in force for the personal postal service of Omniva, which means that anyone living outside major cities can order a courier to their home or work free of charge to use a range of Omniva services and buy philatelic products.
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10.01.2024Omniva LT Sorting, a subsidiary of Estonian Post AS, will open a new modern automated logistics center in Kaunas in the second half of 2024. The construction of the new center is financed with a green loan of 27 million euros from SEB Bank AS.
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10.01.2024Due to air traffic restrictions imposed in response to the hostilities, Omniva was temporarily unable to deliver shipments to Israel. However, the traffic has now resumed, and parcels can once again be sent to Israel.
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13.12.2023Various schemes continue to circulate where people receive fraudulent messages and emails claiming to be from Omniva.
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04.12.2023Thanks to the couriers of Omniva, private customers in Estonia can now also send large, XXL-sized shipments.
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01.12.2023From January 1, 2024, Estonia will apply a standard VAT rate of 22% instead of the current 20%. As a result of the amendment, a new price list of parcel services for private customers will enter into force on 1 January 2024.
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07.11.2023Holger Winklbauer, the Chairman of the International Post Corporation (IPC), presented Omniva with the Certificate of Excellence in quality in Tallinn.
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01.11.2023The start of November sees the start of a busy festive period at Omniva, as people start preparing for Christmas.
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31.10.2023The sales revenue of Omniva group for the first nine months of 2023 totalled 94.7 million euros, which is almost 10% more than in the same period last year.
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27.09.2023In a joint campaign by Eesti Pank and Omniva, more than one million coins are likely to have been returned by Wednesday evening.
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19.09.2023Eesti Pank and Omniva launched a campaign to collect one million coins at the Järve post office in Tallinn and the Kvartal post office in Tartu. During the project, people can exchange their accumulated euro coins.
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13.09.2023The personal parcel boxes of Parcelsea, where parcels can be left by all courier companies, grocery stores that deliver to home, and private persons, will be called Picapac.
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05.09.2023As of September 5th, Kastytis Valantinas from Lithuania starts working as the member of the management board and Chief Operating Officer of Omniva.
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31.08.2023The sales revenue of the Omniva group in the first half of the year grew by 5 per cent and the parcel revenue by 11 per cent.
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21.08.2023As of August 21st, Gusts Muzikants has started working as member of the management board and Chief Commercial Officer in Omniva.
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01.08.2023The construction of the most modern parcel sorting terminal in the Baltic States has officially begun in Kaunas.
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23.05.2023With the transaction, Omniva will acquire 700 smart parcel boxes.
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22.05.2023A number of different scam messages are currently circulating: people are being sent various scam messages on behalf of Omniva.
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19.05.2023The tender for the main project of expanding the logistics centre of the postal and logistics company Omniva has been awarded to AS Nord Projekt.
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10.05.2023Omniva started working with the Norwegian company Paxster AS to test the suitability of environment-friendly electric vehicles for mail delivery.
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03.05.2023For security reasons, as of 5 June it will not be possible to create a new account or log in to an existing account with a username and password in the Omniva self-service.
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29.03.2023Omniva and Ukrposhta renewed the partnership agreement to strengthen and grow cooperation.
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27.03.2023The postal and logistics company Omniva has announced a procurement to expand its logistics centre.
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28.02.20232022 was a year of challenges, investment, and rapid development for Omniva, both in the domestic market of the Baltics and internationally.
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07.02.2023Omniva and Asendia, a joint enterprise of the national postal service companies of France (La Poste) and Switzerland (Swiss Post), concluded partnership agreement to help online retailers expand their sales on established and emerging markets.
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05.12.2022In December and at the beginning of the new year, Omniva will open eight post offices of the future, where customers will have everything they need in terms of e-commerce and postal services.
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10.11.2022Omniva’s 1,000th parcel machine in the Baltics was opened yesterday in Vilnius.
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31.10.2022The financial results of the Omniva Group in nine months were below the results of 2021.
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21.10.2022Omniva is investing in its network and this year and next year a total of 267 parcel machines will be replaced and installed across the Baltics.
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18.10.2022On 18–20 October, Omniva will be attending the Parcel+Post Expo in Frankfurt, Germany, where leading companies from the e-commerce logistics and postal industry from around the world will meet.
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12.10.2022Starting from September, Omniva provides a return service for goods to merchants for their physical and online stores in all Baltic countries.
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09.10.2022Omniva was awarded the title of ‘Rising Star in Postal Development’ by the Universal Postal Union.
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30.09.2022From Monday, October 3 you may submit an application at an Omniva post office to subscribe to or opt out of the universal electricity service of Eesti Energia.
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28.09.2022In the recently published BRAND CAPITAL research of the most loved brands in the Baltics, Omniva was valued as the fastest growing and among the three most valued brands.
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01.09.2022
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26.08.2022From 1 September, sending a humanitarian aid parcel to Ukraine from a private person to a private person will cost 90 cents per kilogramme.
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02.08.2022The new development will apply to customers in all three Baltic states.
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27.07.2022Residents of Kihnu and Ruhnu will now be able to order their e-shop purchases to the island, as Omniva will start offering a virtual parcel delivery service from 1 August.
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21.07.2022The scam letters are designed to steal your identity or gain access your bank details and money.
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04.07.2022Omniva, which operates the largest parcel machine network in the Baltics, will invest over 40 million euros in building the most modern parcel sorting centre of the region in the Kaunas Free Economic Zone.
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01.07.2022Today, Omniva and other shareholders finalised the sale of Maksekeskus to Luminor Bank, a new strategic investor.
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20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
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17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
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17.06.2022Omniva has installed a new parcel machine in Kudjape.
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16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
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16.05.2022
Help
Useful information
Private Customer Service
661 6616[email protected]
Mon–Fri 9:00–20:00
Sat–Sun and on public holidays
9:00–15:00
See the information on the opening hours and locations of post offices HERE