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Custom operations for receiving letter

If you have received a parcel from a non-EU country, be it a postal consignment from an internet store or a gift from a friend, you will have to follow the procedure for customs clearance. We will help you to do this, i.e. to present the required declaration and to pay the according fees. More about options for customs declaration
In which cases do you have to pay duties?
 

If you order goods from a non-EU country, you have to be prepared for having to pay import fees, like e.g. VAT and duties as well as declaration fees. There are no fees for parcels which have a small value.

 
  1. Exemption from VAT
    If you order goods from a non-EU country, you have to be prepared for having to pay import fees, like e.g. VAT and duties as well as declaration fees. There are no fees for parcels which have a small value.
  2. Exemption from duty
    No customs duty needs to be paid, if the value of the parcel is less than 150 Euros – no matter, whether it was ordered from an internet shop or whether a friend sent you a gift.
 

For parcels containing alcohol, perfume, eau de toilette or tobacco products, customs duty needs to be paid in any case.

How much do you have to pay?

Import fees are divided into VAT and customs duty. You will also have to pay service charges, if we clear your parcel at the customs office for you.
 

  • VAT is usually 20%
​In general, VAT consists of 20% of the statistic value of the goods. Some merchandise groups are taxed differently, for example books for which the VAT is 9%. VAT also needs to be paid on the costs of transportation.

In case of a gift parcel sent to you by a private person, the VAT will be calculated on the basis of the value of the goods and the transportation costs marked on the parcel registration card by the Sender.
If you wish to do customs clearance for your shipment by yourself
If you want to, you may also do the customs clearance for your parcel by yourself, and after that you will just forward the customs declaration to us. Thus you will save on service charges; however, since the procedure of the customs clearance is quite complicated, you may lose much time with it. More about options for customs declaration

If you receive a consignment which requires customs clearance, then you would need to follow the next steps in order to receive your parcel:

 
  1. You will receive an e-mail from us in which informs you about the arrival of your parcel. If you wish us to do the customs clearance, you will find our contact information on where to send a document which will give evidence of the value of the goods, i.e. an invoice.
  2. Send the confirmation of order or a printout from PayPal to the e-mail address given in our letter, if you have ordered the merchandise from the internet. If the parcel was sent to you by a private person, additional information is required regarding the cost of each single item. Forward this information to the e-mail address given in our letter. Make sure that you give your name, your contact phone number and the number of your consignment.
  3. After the receipt of your data, we will make out a customs declaration for you. This will usually take 1–3 working days.
  4. You may pick up your parcel at the post office or it will be delivered to you by courier. You may pay the charges for the customs clearance and the import fees upon the receipt of your parcel.

If we require additional information for the customs clearance, we will get in contact with you.

 
  • Confirmation by the Office of Technical Inspection
    With regards to electronic goods which have been ordered on the internet, a confirmation may be required which states that the device is in conformity with the requirements and that its use is permitted in Estonia. In order to receive the confirmation on conformity, we ask you to refer to the Office of Technical Inspection and send us the according confirmation stating that all is correct.

  • Evaluation by the State Agency of Medicines
    Dietary supplements which have been ordered on the internet require confirmation by the State Agency of Medicines that these products are considered as dietary supplements in Estonia as well and not as medical drugs. If they are considered to be medical drugs, then the consignment is prohibited to enter Estonia. The parcel will be returned to the sender without you being informed about it. In case of dietary supplements, an evaluation by the State Agency of Medicines is required.

There may be import prohibitions or restrictions regarding the postal consignment of certain goods from foreign countries to Estonia. 

Switzerland, Norway, Iceland and Liechtenstein are not members of the EU. Additional payment of VAT needs to be expected upon the receipt of a parcel from an autonomic region within the European Union. Autonomic regions

Pallasti 28, 10001 Tallinn, e-mail: info@omniva.ee Customer information: 661 6616