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Lost or damaged parcel form


If your parcel has not reached its destination on time and you have no information on the parcel’s whereabouts or the parcel is damaged, please fill in this form.

Please note! Due to the continuing global COVID-19 pandemic, international parcel shipping times are longer than usual. Due to the state of emergency, the EMS Guarantee or other estimated delivery times are not valid. Customer support may also take longer than usual to respond.

Pallasti 28, 10001 Tallinn, e-mail: [email protected] Customer information: 661 6616