Authorisation
If you are unable to pick up the shipment addressed to a recipient who is a private customer, another person can collect your letter or parcel from the post office. In this case, a notification of the arrival of the shipment (SMS, email, or paper notification in the mailbox V.22) must be presented to receive the shipment. If the recipient is a business customer, a notification of the arrival of the shipment (SMS or email) or power of attorney must be presented.
Please note!
The person picking up the shipment must carry their identity document.
Please note!
The person picking up the shipment must carry their identity document.
How to authorise?
If you wish, you can send us a digitally signed power of attorney. Be sure to include information about the post office where the parcel is located. Send it by e-mail to [email protected]
If you submit a digital power of attorney before 4 p.m. on a working day, transactions can be made on the next working day.
Power of attorney can be written freely on paper or using our custom form. You must include:
- the date when the power of attorney was issued;
- your first name and surname, and personal identification code. Legal bodies must include their name, registry code and the first and last name of the person issuing the power of attorney, their date of birth and place of residence;
- the contents of the power of attorney – actions that the mandatary can perform;
- how long the power of attorney is valid for; and
- your signature.
The power of attorney must carry the signature of a legal representative (e.g. member of the board, authorized signatory).
Types of power of attorney
Power of attorney can be a one-off, multiple or general. The maximum validity of the power of attorney is 3 years.
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One-off power of attorney
Authorises the retrieval of one specific parcel. -
Multiple power of attorney
Authorises the retrieval of multiple parcels within a specific period of time. A copy of the document will stay with the post office, and its original must be submitted every time a parcel is retrieved. -
General power of attorney
Has been given to the mandatary for general procedural operations. A copy of the document will stay with the post office, and its original must be submitted every time a parcel is retrieved. The power of attorney is not valid if the ‘Delivery to a specific person’ is ordered.