Processing of personal data at Omniva

In the course of providing services to customers, Omniva processes customers’ personal data. The kinds of data that Omniva collects concerning a customer depends on the service used by the customer. In processing personal data, we devote great attention to making sure that the personal data entrusted to Omniva by customers are securely protected and that processing takes place in accordance with data protection principles.

For more detailed information, please read through the principles for processing of customer data.

Additional questions about personal data protection can be emailed to [email protected].


What is personal data?

Personal data are any information concerning an identified or identifiable individual, i.e. person. If one person can be distinguished from others on the basis of the data, it is highly likely that the data are personal data. Besides the person’s name, personal identification code, mailing address and network identifiers, personal data may be any other data that express a person’s natural, psychological, physiological, economic, cultural or social qualities, relationships and affiliation.

What is processing of personal data?

The processing of personal data is any procedure performed with personal data. It is, among other things, data collection, retention, transmission, modification, deletion, systematization of data, and even merely the reading of data.

What is the General Data Protection Regulation (GDPR)?

The GDPR, applicable from 25 May 2018, creates a harmonized set of rules applicable to all personal data processing taking place in the EU. Its purpose is to ensure better protection for personal data by giving individuals greater control over their data .The GDPR was published in the Official Journal of the European Union on 4 May 2016.

Why parcel machines have CCTV?

Every day, customers entrust us with large amounts of their assets and data moving through parcel machines. Our job is to deliver them safely to the right person.

First and foremost, CCTV has a preventative effect against robbery and theft. Secondly, the recordings help us, in cooperation with the police, to identify and prosecute offenders. Sometimes accidents happen - for example, someone rams a parcel machine with a vehicle. In this case, we use the recording to claim compensation from the guilty party. We also hand over the recordings to the police if they make a formal claim in a criminal case not related to us (for example, an assault caught on recording).

The CCTV also assists us in tracing shipments and resolving complaints about shipments. We can identify whether a shipment was inserted into parcel machine, was taken out, whether it was damaged.

Recordings can also sometimes be used to assist or check on an employee (for example, an employee is filling a parcel machine and wants to check which box he put the last parcel in).

We keep the records up to 6 months because for some shipments we have a 6-month time limit for claims under international rules, during which we must be able to search for the shipments.

We have to coordinate the location of parcel machines with the local authority and we are required to locate them in easily accessible area (e.g. near a shop, local government building, library). We use a camera setup (area under surveillance, direction of cameras, sensors used) that minimizes intrusion on the privacy of people in public spaces.

Sharing of recordings (including the showing of recordings) is strictly controlled and will only take place in cases where required by law. For example, we do not share or show recordings to journalists or to third parties having a dispute, unless we are required to do so by law (e.g. by a court order, a legal request from the police or other public authority, legal request of an insurance company based on insurance acts). Data subject (person whose image is on the recording) has the right to view the recording of himself and obtain a copy of it, but in this case we must be able to establish that the person recorded is indeed the data subject.

The use of CCTV is governed by the General Data Protection Regulation (GDPR), and all the information required under Articles 12-14 of the GDPR on the processing of data is set out in the Principles of Processing Customer Data.

To sum up, having a CCTV camera attached to your parcel machine may cause some inconvenience, but everyone wants their parcel and their data to be safe and secure. Therefore as long as looting exists, guarding the immediate area around the parcel machine is essential.


Principles of Processing Customer Data


Cookie Policy


Query concerning processing of personal data


Pallasti 28, 10001 Tallinn, e-mail: [email protected] Customer information: 661 6616