The busiest season for mail and parcel delivery begins. How to make sure letters and parcels arrive on time?
Today, on Black Friday, the peak season for mail and parcel delivery kicks off – the weeks when people in Estonia send and receive the most letters and parcels. Omniva reminds you of the last dates to post your letter or parcel so it arrives by Christmas.
A full third of all letters sent on paper in Estonia today are posted during the Christmas season – showing that sending a handwritten letter or postcard to loved ones during the holidays remains an important and cherished tradition. The highest volume of letters is sent in the week leading up to Christmas. Last holiday season, Estonians sent 270,000 letters.
This year, the last day to send a letter or postcard within Estonia to ensure it arrives by Christmas Eve morning is 18 December.
The absolute peak for parcel logistics will be next week, when Christmas purchases and other goods bought during Black Friday sales begin to move. Last December, Omniva delivered a record-breaking 3.5 million parcels.
The last moment to place a parcel in a parcel locker for delivery within Estonia by Christmas Eve morning is 20 December, before the locker’s collection time.
“The most important thing to ensure everyone receives their campaign and Christmas purchases on time is to pick up your parcel from the locker as soon as possible. This frees up space for the next parcels and keeps the flow smooth and fast for everyone,” said Madiken Oja, Omniva Group’s Head of Communications. “When you receive a parcel notification, pay attention to the storage time – during the Christmas period, it may be shorter than usual. Again, this is to make sure everyone gets their parcels on time!”
If you cannot collect your parcel within the designated storage time, you can extend the storage period yourself by up to 12 days via Omniva’s self-service at minu.omniva.ee or in the mobile app. This is a brand-new service just launched.
Omniva customers can also mark three preferred parcel lockers in the self-service or mobile app. If the first preferred locker is full, the parcel will be redirected to the next preference, where possible. If no preferences are set or all preferred lockers are overloaded, Omniva may redirect the parcel to another nearby locker or post office – always with the goal of getting parcels to people as quickly as possible.
The most common question customers ask Omniva’s customer service during the Christmas season is, of course: “Where is my parcel?”. In fact, everyone can track their parcel’s journey in real time by logging into Omniva’s self-service mobile app or using the parcel code on the website.