How to Distinguish Scams from Genuine Parcel Notifications?
Scammers use Omniva’s name and visual identity in fraudulent phone calls, SMS messages and emails. If you receive a message claiming to be from Omniva and are unsure whether it is genuine, do not open the link in the message. Check your parcel details in the Omniva mobile app or at minu.omniva.ee.
How can you spot a scam?
Scammers often claim that a parcel or registered letter has arrived for you, but that you need to verify your identity, update your details or pay a small fee, such as a delivery charge or customs duty, to receive it.
1. Check your parcel in the Omniva mobile app
The most reliable way to check whether a parcel is actually on its way to you is to open the Omniva mobile app or go directly to minu.omniva.ee. There, you can check whether a parcel with the tracking number in the notification exists, where it is and whether you need to take any action.
In self-service, you can also declare a shipment at customs, pay customs duty, redirect your parcel or extend its storage period if needed.
2. Do not provide banking or personal details over the phone
Omniva will not ask you to authenticate yourself with Smart-ID or Mobile-ID during a phone call. Nor will Omniva ask for your credit card details, bank username, PIN1 or PIN2 over the phone.
3. Check where the message came from
Omniva does not send SMS notifications from foreign phone numbers. Omniva emails come from addresses with the domains omniva.ee, omniva.lv, omniva.lt or omniva.eu.
Scammers may use Omniva’s name and logo and create websites that look like Omniva’s. If a link in a message leads to a different domain, do not open it. The safest option is to open the Omniva mobile app yourself or type minu.omniva.ee into your browser.
4. Check the tracking number
Scammers do not know the details of your actual parcel. If a message claiming to be from Omniva includes a tracking number, you can check in the Omniva mobile app or self-service whether a parcel with that number exists.
5. Be especially careful if you are not expecting a parcel
Scammers do not know who is waiting for a parcel. They send fraudulent messages to many people, hoping to reach someone who really does have a shipment on the way.
If you receive a message about a parcel you have neither ordered nor are expecting, and it asks you to pay or enter your details to receive it, be especially cautious.
Remember
If you are unsure whether a message claiming to be from Omniva is genuine, do not open the link in the message or enter your details there.
Open the Omniva mobile app or go directly to minu.omniva.ee. There, you can check your parcel’s actual details and take any necessary action in Omniva’s secure environment.