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  • WHY SHOULD I SET PREFERENCES? HOW CAN I DO THAT?

    Preferences can be set in the e-service minu.omniva.ee by choosing ‘Tell us wherefrom you wish to receive your parcels’ and log in to e-service. For an account registration, enter your mobile number and then you will receive a text message with a confirmation code that you need to enter into the e-service to confirm your phone number. After the confirmation, it is possible to assign up to 5 preferred places of receipt.

    If it is important for you to receive the parcel:
    - from certain parcel machine or post office that suits you – assign one preference
    - as soon as possible – assign multiple preferences (in order of priority).

    If you have assigned multiple preferences, we will send the shipment to the first parcel machine in the order of preference with lockers available or to the post office.

  • WHICH PARCELS ARE SENT ACCORDING TO THE ASSIGNED PREFERENCES?

    - International parcels that have no specific parcel machine assigned from the e-shop.
    - National parcels for which a specific parcel machine or post office has not been selected as the place of delivery.
    Parcel requirements:
    - The parcel has a phone number and it matches the phone number associated with your account at minu.omniva.ee.
    - The dimensions and weight of the parcel meet the requirements of the parcel machine’s terms of service.
    - Identification is not required upon delivery of the parcel.


     
  • FOR WHICH ADDITIONAL SERVICES ARE THE PREFERENCES NOT TAKEN INTO ACCOUNT?

        - Document return
       - Personal delivery
        - Delivery to an adult
        - Recipient’s identification
        - Digital copy of the document
        - Document number registration


     
  • WHY WAS THE PARCEL NOT DELIVERED ACCORDING TO PREFERENCES?

    - Preferences do not apply for parcels ordered from e-shops that already have a parcel machine or PO box address assigned as the delivery destination upon purchase (either by the customer or the sender).
    - The parcel does not meet the requirements – it exceeds the maximum dimensions allowed for parcel machine, weighs over 30 kg, or is missing a phone number.
    - When you have changed the preferences after the parcel has been sorted, then new preferences are taken into account for following shipments.

  • WHY WERE ALL THE PARCELS NOT DELIVERED ACCORDING TO MY FIRST PREFERENCE?

    - If the preferred parcel machine is full at the time of sorting, the parcel will be redirected to the next preferred destination.
    - If there is only one preferred parcel machine listed and it is full at the time of sorting, the parcel will be redirected to the residence-based post office.
    - If the only preference listed is the post office, the parcel will be sent there.

  • WHAT SHOULD I DO IF I HAVE NEW PHONE NUMBER – CAN I CHANGE IT AT MINU.OMNIVA.EE?

    In case of a new phone number you can change is in My Data section. When you change your phone number a new security code is sent to the new number. Please insert and confirm it also in My Omniva environment.

  • HOW CAN I DELETE MY DATA FROM MINU.OMNIVA.EE?

    To delete the data, you need to contact our customer support, who can delete the account. To delete the account, you have to give your phone number, first name and last name to the customer support.

Pallasti 28, 10001 Tallinn, e-mail: [email protected] Customer information: 661 6616