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  • HOW CAN I SEND A LETTER?

    You can send the letter from the e-service, post office, or by mailing via a letter box. To send a maxi letter or a registered letter, please visit a post office. Domestic registered letters can even be sent from the e-service.
    Letter box locations
    Locations and opening hours of post offices

  • HOW DO I WRITE AN ADDRESS ON A LETTER?

    Write the correct address and postal code on your letter. This way, it will quickly reach the person it was meant for. Avoid crossing the words when writing an address. You can find suitable envelopes at post offices and our e-shop.
    See the rules of writing addresses on letters
    Find the right postal code

  • WHEN WILL MY LETTER ARRIVE?

    1. Letters , i.e. standard letters and maxi letters sent as letters which are handed over stamped, will be delivered to the recipient’s mailbox on the third business day following the handover if it was mailed via a letter box or post office before the last emptying time.
    Express letters, i.e. standard letters and maxi letters handed over in an orange envelope with the Plussmark stamp printed on it, will be delivered to the recipient’s mailbox on the following business day, if the express letter was mailed via a letter box or post office on a business day (Mon.–Fri.) before the last emptying time.
    Registered letters will be delivered to the recipient on the third business day following the handover, and if the delivery attempt fails, the recipient receives a notice and the letter can be retrieved from the post office within 15 calendar days.
    See the delivery times

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    2. How far is the shipment?
    You can track registered letters. For this, you need the shipment’s barcode that is given to the sender when registering the letter. If you are the recipient, ask the sender for a barcode.
    Track and trace
    If you send an international registered letter, then unfortunately, not all countries offer the possibility to track a shipment.

    3. If none of the above give results, we will start looking for the registered letter.
    It is worth knowing that a search form can be submitted within up to 6 months after the shipment was posted. For international shipments, submit the search form after it has failed to arrive at its destination within one month. The search form of an international shipment can only be submitted from the country of origin, i.e. only by the sender. If you are the recipient, ask the sender for a barcode. A search request can only be performed for registered shipments.
    Fill in the search form

  • WHAT KIND OF ITEMS CAN I SEND BY MAIL?

    1. General information concerning forbidden and special items can be found from the list of prohibited items.
    There you can see any type of postal consignment or what you can send under special circumstances.
    International parcels limitations depends on the destination country.
    More information about popular foreign countries

    2. Detailed information about the requirements of destination country can be found from
    Make sure that your letter is properly addressed. If necessary, choose an additional services.

  • HOW CAN I AVOID DAMAGING THE SHIPMENT?

    1. Pack your shipment in a way that will protect it from being damaged during transport.
    Tips and recommendations

    2. If needed, choose additional services,
    for example, add insurance for a registered shipment.
    Additional services for letters
    Additional services for international registered letters

Pallasti 28, 10001 Tallinn, e-mail: [email protected] Customer information: 661 6616