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DECLINING DIRECT MAIL
After placing this sticker on your mailbox, you will no longer receive unaddressed mail order catalogues and unaddressed advertisements from stores and other enterprises. Unaddressed commercial material does not include public information sent by the state or local government or advertisements addressed to you – these will be delivered to your mailbox in the future as well.
Only the user of the mailbox can order a “No ads” sticker. This means that the manager of the housing association cannot make this order.
You can submit a notification about not wanting to receive ads in the future at a post office as well. The sticker will be delivered to your mailbox within 10 business days after submitting the application. Once you have received the sticker, place it at a visible spot on your mailbox so that the mail carrier could see it. After you have put the sticker on your mailbox, unaddressed commercial material will no longer be delivered to your mailbox.
All direct mail carriers must take into account the sticker declining direct mail and may not deliver any unaddressed direct mail. Only addressed mail (including addressed direct mail and public information) will be delivered.
You can also order a new sticker even if your mailbox already has a sticker against unaddressed commercial material, but it is either worn, torn or has an unacceptable appearance or content (we do not accept stickers that restrict the content of advertisements).
If you wish to place a “No ads” sticker on your mailbox yourself, submit an application to us and add the sticker within 10 days. Keep in mind that the sticker must convey clearly that you do not wish to receive advertisements, but it cannot set any restrictions on the content of advertisements.
If you wish to receive advertisements again, remove the “No ads” sticker from your mailbox and, if possible, notify Omniva of your mail address by calling the customer service number 661 6616 or by sending an email to [email protected]
For information about the processing of personal data, see the AS Eesti Post Principles of Processing Customer Data, which are available here.
1. Which direct mail can be declined with the application/notification to stop receiving ads?
All unaddressed direct mail. Unaddressed direct mail does not include public information from the state and local government or direct mail addressed to you – these will continue to reach your mailbox.
2. How can I decline unaddressed direct mail?
To decline direct mail or to get new sticker for your mailbox, you will need to fill in the application to stop receiving ads on Omniva’s website or contact the nearest post office, where it will be filled in electronically. You cannot decline direct mail or order a new sticker by calling Omniva’s customer service.
3. You have submitted an application to stop receiving ads, but have not yet received the mailbox sticker
The sticker will normally be sent to your mailbox within 10 days of submitting the application. We recommend that you check your mailbox during this period so that you can put the sticker there when you receive it. Please note that the sticker is small and may be missed at first glance among other items. If you are sure that the sticker has not arrived in your mailbox, please contact [email protected] to request a new sticker.
4. Is the sticker on a mailbox necessary?
The sticker is necessary to ensure that no unaddressed direct mail is delivered to your mailbox. Mail carriers or couriers from Omniva and other delivery service providers operate based on the information on the mailbox.
5. You have installed an opt-out sticker but still received an advertisement.
The opt-out sticker must be respected by all advertisers and unaddressed advertisements must not be posted in your mailbox. Only the mail you have ordered (including addressed direct mail and public information) will be posted. Please send complaints to [email protected].
6. Town and rural municipality papers – advertising or public information?
State and local government publications and information media are public information and the opt-out sticker does not apply to them.
7. You wish to receive a new sticker (e.g. the sticker has been removed, damaged, etc.).
To receive a new sticker, please fill the direct mail form on Omniva’s website or contact the nearest post office.
8. You have placed a homemade ‘No direct mail’ sticker on your mailbox, but have not notified Omniva about it.
Please fill the direct mail form on our website or contact the nearest post office.
9. You have placed a homemade sticker on your mailbox that has a content restriction marking (e.g. you wish to receive only unaddressed election advertisements or unaddressed direct mail from a certain provider).
We do not accept ‘No direct mail’ stickers with content restrictions or any other markings. The ‘no direct mail’ sticker ensures no unaddressed direct mail will be delivered to a mailbox.
10. You received the sticker, but have not submitted the application to stop receiving ads.
This is probably a mistake. Please send a respective notification to [email protected].
11. You wish to decline unaddressed direct mail for a certain time period.
It is not possible to decline direct mail for certain time period. In that case, please submit an application to stop receiving direct mail on our website or at the nearest post office, and from the moment you wish to receive direct mail again, remove the sticker and fill the application form to stop receiving direct mail on our website or send a notification to Omniva’s customer service at [email protected] or by phone 661 6616.
12. You submitted an application to stop receiving direct mail and specified which direct mail you still wish to receive.
With the application to stop receiving direct mail, you decline all unaddressed direct mail. We cannot make content restrictions.
13. Is it possible to decline direct mail for a building with a shared mailbox?
Shared mailbox means a mailbox or slot inside the front door where all delivered mail is accessible from one place. It is possible to decline unaddressed direct mail for a shared mailbox if the residents install the appropriate label in the immediate proximity of the mail slot or on the shared mailbox. The label must show how many apartments use the shared mailbox and who wish to decline. In addition, the label must enable to change one’s preferences. The label containing apartment numbers and applications to stop receiving direct mail must be installed in the immediate proximity of the mail slot on the front door or on the shared mailbox. If it is installed away from the door or is not on the mailbox, then the mail carriers of both Eesti Post and other delivery service providers might not notice it and there is a risk that a mistake is made and direct mail still gets delivered.
Example of a label or sticker:
Apt. 1 No unaddressed direct mail, please!
Apt. 2 No unaddressed direct mail, please!
Apt. 3 No unaddressed direct mail, please!
If you have installed the label or sticker mentioned above, please let us know.
14. You wish to decline direct mail on behalf of somebody else (for example in the name of your neighbour if they lack the opportunity).
In this case, please insert the respective information into the comment field of the application. In general, we can accept only the application of the owner of the mailbox, but in special cases we accept the applications submitted by relatives or the close ones.
15. The apartment association wishes to decline or receive direct mail on a stand.
By law, apartment associations cannot make decisions concerning the use of private property (i.e. what may or may not be delivered to their mailbox) in the name of mailbox or apartment owners. We only accept the applications of mailbox users.
16. The manager or owner of the office building wishes to submit the application on behalf of all the companies in the building (i.e. address-based).
An application must be filled separately for each mailbox. In addition, office buildings cannot submit a joint, i.e. address-based application.
WISH TO RECEIVE DIRECT MAIL
You wish to receive unaddressed direct mail (you had previously declined the direct mail with a sticker on the mailbox).
You need to remove the sticker declining direct mail from your mailbox and inform us of your wish via the form on Omniva’s website by filling the field ‘I wish to receive direct mail’ or notify Omniva’s customer service (phone number 661 6616, email [email protected]) or contact nearest post office.
HOW CAN I GIVE FEEDBACK ON DIRECT MAIL DELIVERY
If you wish to give feedback on any observation seen below, then please contact Omniva’s customer service (phone 661 6616, email [email protected])
Your feedback will give us an overview of quality or defaults and we can improve our service accordingly. Your feedback and requests are answered by Omniva’s customer service.
• You have received two or more copies of every item of direct mail or it is damaged.
• You wished to receive direct mail, but you have not.
• You did not receive your addressed direct mail (catalogues, etc.), although you have provided your address to the direct mail distributor to receive the respective direct mail, and you are certain that it should arrive.
• You receive unaddressed direct mail sometimes, but not always.
• There is a sticker declining direct mail on your mailbox, but you still receive unaddressed direct mail.
• You have an observation about a mail carrier’s or courier’s work (e.g. the mailbox has been left open after delivery, the mailbox has been crammed or forced full to the brim with direct mail, direct mail has been left on the hallway floor due to the mail carrier, etc).
• You have an observation about the content of the direct mail (e.g. direct mail of an inappropriate product or service; derogative content; suspicious marking; etc).
• If you have other suggestions or feedback about the direct mail service, please let us know.
ADDRESSED DIRECT MAIL
1. You are expecting addressed mail (catalogues, etc.), but it has not arrived.
If possible, please make an inquiry to the sender of addressed direct mail to find out whether your address in their database is correct and whether the addressed direct mail has been sent this time. Many of addresses changed due to the administrative reform (e.g. the postal code, the name of the municipality, etc.) and since 1 October 2018, Omniva will return all shipments with old address components back to the sender. If your address also changed due to the administrative reform, then please notify this to all senders.
2. You wish to stop receiving addressed direct mail (catalogues, etc).
For that, you have to contact the sender of the addressed direct mail and inform them of your wish.
UNADDRESSED DIRECT MAIL ARRIVE IN A BUNDLE
In August 2019, we launched a new direct mail sorting line that is the first of its kind used in the postal companies Baltic countries, but has been used in Finland and Sweden for years, for example. This line is made in Switzerland and is a flagship of direct mail assembly. Direct mail is assembled by this line by mailboxes, which gives mail carriers the opportunity to take these bundles with them straight away, not needing to manually assemble them first (especially in rural areas). This, in turn, means that direct mail reaches to your mailbox quicker.
One of the changes is just that – direct mail is bundled with two pieces of tape. This means that direct mail can be inserted from bundles by mailboxes and there is no need for the mail carrier to separately count them in front of the mailboxes. Elsewhere in the world, direct mail is wrapped both in plastic and within another piece of direct mail as well as assembled within a separate piece of paper. Bundles connected with tape are the most economical and easier for customers to notice. In addition, it is easy to remove tape without damaging any of the direct mail. The direct mail itself is loose.
UNADDRESSED DIRECT MAIL IS DELIVERED ONLY TO MAILBOXES, NOT ON THE STANDS LOCATED IN APARTMENT BUILDINGS
1. Why is unaddressed direct mail no longer posted on the stands located in apartment buildings?
The changes were based on the Competition Authority’s opinion that an apartment association cannot decide on behalf of mailbox users what may or may not be delivered into an apartment owner’s mailbox. Every mailbox user expresses their wish themselves. It has been agreed with the Consumer Protection and Technical Regulatory Authority that if a mailbox owner does not wish to receive unaddressed direct mail, a respective sticker will be installed on their mailbox. Mail carriers of all of the delivery service providers operate on that basis, and this ensures no unwanted direct mail will arrive to mailboxes.
2. Since when is unaddressed direct mail no longer posted on the stands located in apartment buildings? Since November 2017, we started delivering direct mail only to recipient mailboxes gradually by districts of Tallinn. Since February 2018 in Tallinn we deliver direct mail only to mailboxes that do not have a sticker declining direct mail (the mailbox always receives public information (e.g. the district newspaper) and addressed mail).
3. When did Omniva inform apartment associations that starting from November 2017, direct mail would not be delivered to the agreed-upon place, but into mailboxes? All apartment associations in Tallinn received a notice on paper in September 2017, which was to arrive into the mailboxes of all the apartment association representatives with whom an agreement had been made. The notification included an explanation of why we no longer deliver to stands and we asked to provide the respective information to all of the members of the apartment association.
4. Will Omniva also remove any stand or some other item that was installed for direct mail (grate,stool,basket,shelf)? No. As the stand or some other item for direct mail was provided by the apartment association, they must also remove it.
There is direct mail between your periodicals (e.g. magazine, daily newspaper), although you have declined direct mail.
Omniva is not responsible for direct mail that is between periodicals. This direct mail is part of a publication. If you have a complaint regarding this direct mail, please contact the publisher directly.
* If you did not get an answer to your question, please contact Omniva’s customer service at [email protected]