E-service is not available at the moment, please try again later.
E-service is not available at the moment, please try again later.
17
07
2019

Where are the international parcels delivered as of July?

As of July, Omniva will step-by-step start delivering international parcels from the parcel lockers in addition to post offices.

To this point, it has been possible to do so only with Aliexpress parcels. From 1 July, other international parcels that previously arrived at post offices will reach the parcel machines. Since the decision whether the parcel moves to a parcel machine, post office or mailbox is made at the logistics centre upon the parcel’s arrival in Estonia, the parcel may unexpectedly reach the client via the parcel machine, without the parcel machine’s data being entered when ordering.
 
How does it work?
 
In future, the parcel machines will also be assigned service areas, just like the post offices have currently. This means that specific parcel machines in any given area will match the addresses in a certain region. If the parcel is of a suitable size, it has a telephone number and the parcel machine in the district has free space, then the client can retrieve the parcel more easily from the parcel machine.
 
Stress the importance of the receiver’s telephone number to the sender/e-store
 
Since the most frequent issue with forwarding parcels to the parcel machine is a missing telephone number, it is wise to stress to the sender that they should add the receiver’s telephone number as well. With many e-vendors, adding a telephone number is the norm, but with some it would be wise to highlight it separately in the order comment section.
 
Large parcels will still arrive at the post office or door by courier, and letters in mailboxes
 
Since the parcel machine lockers have limited space, the larger parcels that do not fit in the parcel machine will still arrive at a post office or will be delivered home via courier service. With the smallest letters there will still be the option to have these mailed to a mailbox. If conditions permit, a small parcel will still be mailed to the client’s mailbox to save space in the parcel machines. However, a small parcel with measures that allow it to be mailed to a mailbox may sometimes end up at a post office or a parcel machine if it’s registered mail.
 
The parcel may arrive at another parcel machine nearby
 
Estonians love parcel machines. Therefore, it could happen that your so-to-say usual parcel machine is full. But there is no reason to worry – in such case, keeping speed in mind, we can deliver your parcel to another parcel machine nearby or to a post office, just like before. In such case we of course take into consideration that the new destination would not be too far from the client’s residence.
 
If the parcel nevertheless arrives at a parcel machine that is unsuitable for the client, the parcel can be directed to post office free of charge. Also, if the client does not want their parcels to go to parcel machines instead of the post office, they can inform Omniva customer service via telephone and in future, their parcels will arrive only at the post office. In such case the call should be made from the same number that is the contact number for the parcels.
 

Back

News list

Pallasti 28, 10001 Tallinn, e-mail: info@omniva.ee Customer information: 661 6616