In December, Omniva gives lots of joy to customers from receiving presents
In December, the volumes of parcels in post offices and parcel machines are increasing manifold, which is why Omniva is encouraging people to collect their parcels from the post office or parcel machine as soon as possible. Additionally, people should keep in mind that when visiting the post office or calling customer support, there might be longer waiting lines.
According to Eve Vuks, Head of Omniva’s Retail Network Unit, it is clear that the parcel volumes of the Christmas season have arrived. “The November parcel volumes of this year exceeded the volumes of last year’s Christmas month by 37%,” says Vuks.
In addition, the record week, which was previously the week before Christmas last year, was exceeded this past week by 20%. “I am really happy to see that customers are sending each other an unprecedented number of parcels by using Omniva. As early as in the middle of November, we were only a couple of hundred parcels short of a record week,” says Vuks.
According to Vuks, unusually large parcel volumes do not come as a surprise for the company. “We find it important that even during periods of larger parcel volumes, we are able to deliver all parcels on time,” says Vuks. Vuks explained that the company has recruited extra temporary staff to handle these volumes. “We hope that the customers meet us halfway and collect their parcels as soon as possible from both the post office and parcel machine to make room for others,” adds Vuks.
Some post offices are gradually facing the situation where there is no space in storerooms to keep the customers’ parcels. “People are very active in ordering parcels, although, they tend to delay collecting them,” says Vuks. Therefore, Vuks admits that hundreds of parcels are already awaiting for their owners in the storerooms of several post offices.
Popular parcel machines are also not big enough during the Christmas period. Despite the fact that the company has constantly increased the capacity of the most popular parcel machines and installed new machines in new locations, the machines, according to Vuks, do not have enough space for all the parcels during the pre-Christmas period. This is why there are Omniva couriers at the most popular parcel machines to hand the parcels over to people on site.
In December, the parcel volumes increase manifold compared to other periods. The parcel volumes of last December were already exceeded this November; thus, a further increase is expected this year.
The parcel volumes began to show a growing trend as early as in October. This trend will continue until Christmas. The highlight of the volumes usually arrives in the two weeks before Christmas when Omniva services tens of thousands of parcels and about a hundred thousand letters a day. During this period, Omniva expects its customers to be understanding and asks them to collect their parcels from the parcel machines and post offices as soon as possible. People are also expected to keep in mind longer waiting times in post offices and customer support.
News list
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29.02.2024Omniva Group’s total sales revenue amounted to 131.7 million euros in 2023, which is a 7% increase compared to the previous year.
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21.02.2024As of this week, a new price list is in force for the personal postal service of Omniva, which means that anyone living outside major cities can order a courier to their home or work free of charge to use a range of Omniva services and buy philatelic products.
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10.01.2024Omniva LT Sorting, a subsidiary of Estonian Post AS, will open a new modern automated logistics center in Kaunas in the second half of 2024. The construction of the new center is financed with a green loan of 27 million euros from SEB Bank AS.
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10.01.2024Due to air traffic restrictions imposed in response to the hostilities, Omniva was temporarily unable to deliver shipments to Israel. However, the traffic has now resumed, and parcels can once again be sent to Israel.
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13.12.2023Various schemes continue to circulate where people receive fraudulent messages and emails claiming to be from Omniva.
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04.12.2023Thanks to the couriers of Omniva, private customers in Estonia can now also send large, XXL-sized shipments.
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01.12.2023From January 1, 2024, Estonia will apply a standard VAT rate of 22% instead of the current 20%. As a result of the amendment, a new price list of parcel services for private customers will enter into force on 1 January 2024.
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07.11.2023Holger Winklbauer, the Chairman of the International Post Corporation (IPC), presented Omniva with the Certificate of Excellence in quality in Tallinn.
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01.11.2023The start of November sees the start of a busy festive period at Omniva, as people start preparing for Christmas.
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31.10.2023The sales revenue of Omniva group for the first nine months of 2023 totalled 94.7 million euros, which is almost 10% more than in the same period last year.
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27.09.2023In a joint campaign by Eesti Pank and Omniva, more than one million coins are likely to have been returned by Wednesday evening.
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19.09.2023Eesti Pank and Omniva launched a campaign to collect one million coins at the Järve post office in Tallinn and the Kvartal post office in Tartu. During the project, people can exchange their accumulated euro coins.
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13.09.2023The personal parcel boxes of Parcelsea, where parcels can be left by all courier companies, grocery stores that deliver to home, and private persons, will be called Picapac.
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05.09.2023As of September 5th, Kastytis Valantinas from Lithuania starts working as the member of the management board and Chief Operating Officer of Omniva.
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31.08.2023The sales revenue of the Omniva group in the first half of the year grew by 5 per cent and the parcel revenue by 11 per cent.
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21.08.2023
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01.08.2023
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23.05.2023With the transaction, Omniva will acquire 700 smart parcel boxes.
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22.05.2023
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19.05.2023
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10.05.2023Omniva started working with the Norwegian company Paxster AS to test the suitability of environment-friendly electric vehicles for mail delivery.
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03.05.2023For security reasons, as of 5 June it will not be possible to create a new account or log in to an existing account with a username and password in the Omniva self-service.
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29.03.2023Omniva and Ukrposhta renewed the partnership agreement to strengthen and grow cooperation.
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27.03.2023The postal and logistics company Omniva has announced a procurement to expand its logistics centre.
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28.02.20232022 was a year of challenges, investment, and rapid development for Omniva, both in the domestic market of the Baltics and internationally.
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07.02.2023Omniva and Asendia, a joint enterprise of the national postal service companies of France (La Poste) and Switzerland (Swiss Post), concluded partnership agreement to help online retailers expand their sales on established and emerging markets.
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05.12.2022In December and at the beginning of the new year, Omniva will open eight post offices of the future, where customers will have everything they need in terms of e-commerce and postal services.
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10.11.2022Omniva’s 1,000th parcel machine in the Baltics was opened yesterday in Vilnius.
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31.10.2022The financial results of the Omniva Group in nine months were below the results of 2021.
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21.10.2022Omniva is investing in its network and this year and next year a total of 267 parcel machines will be replaced and installed across the Baltics.
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18.10.2022On 18–20 October, Omniva will be attending the Parcel+Post Expo in Frankfurt, Germany, where leading companies from the e-commerce logistics and postal industry from around the world will meet.
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12.10.2022Starting from September, Omniva provides a return service for goods to merchants for their physical and online stores in all Baltic countries.
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09.10.2022Omniva was awarded the title of ‘Rising Star in Postal Development’ by the Universal Postal Union.
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30.09.2022From Monday, October 3 you may submit an application at an Omniva post office to subscribe to or opt out of the universal electricity service of Eesti Energia.
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28.09.2022In the recently published BRAND CAPITAL research of the most loved brands in the Baltics, Omniva was valued as the fastest growing and among the three most valued brands.
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01.09.2022
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26.08.2022From 1 September, sending a humanitarian aid parcel to Ukraine from a private person to a private person will cost 90 cents per kilogramme.
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02.08.2022The new development will apply to customers in all three Baltic states.
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27.07.2022Residents of Kihnu and Ruhnu will now be able to order their e-shop purchases to the island, as Omniva will start offering a virtual parcel delivery service from 1 August.
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21.07.2022The scam letters are designed to steal your identity or gain access your bank details and money.
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04.07.2022Omniva, which operates the largest parcel machine network in the Baltics, will invest over 40 million euros in building the most modern parcel sorting centre of the region in the Kaunas Free Economic Zone.
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01.07.2022Today, Omniva and other shareholders finalised the sale of Maksekeskus to Luminor Bank, a new strategic investor.
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20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
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17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
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17.06.2022Omniva has installed a new parcel machine in Kudjape.
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16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
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16.05.2022
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12.05.2022Omniva will expand its vehicle fleet and introduce electric cargo bikes by Vok Bikes on a larger scale. The first five bikes have already arrived and are ready to deliver parcels.
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11.05.2022As a new opportunity, when you make a purchase from AliExpress, you have the opportunity to immediately select the nearest Omniva parcel machine to receive your goods.
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02.05.2022The Omniva Group’s turnover and profit for the first three months of this year fell short of expectations. The result was affected by the start of the war in Ukraine as well as rising energy and fuel prices.
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