Omniva: order your purchases to the parcel machine
Due to the spread of the coronavirus many merchants have directed their operations to online stores, which has caused an increase in parcel volumes. Omniva continues recommending that clients prefer parcel machines, which ensure providing the fastest and safest service for people.
According to the head of Omniva’s parcel business, Andre Veskimeister, the parcel machine network is the only supply channel of the company that has not been affected by the state of emergency restrictions. “Our most important task is to ensure that our clients can receive their parcels safely. Currently, the best solution in this situation is the parcel machine. All parcel machines are open and work 24/7, are located outdoors, and can be used wearing gloves,” Veskimeister said. “Keeping the 2+2 distance is also easier at the parcel machine, making it the safest delivery channel in the current time of crisis.”
Omniva has raised its delivery capacity even higher than during Christmas and regardless of immense parcel volumes the majority of national shipments are still delivered to the parcel machines by the next day. “More than 70% of the shipments reach the parcel machine by the next day, the rest by the day after the next day or by the third day at the latest. Here we also ask all our clients to help by picking up their parcels as quickly as possible. This way we help each other out of the crisis faster,” said Veskimeister.
Due to the state of emergency government committee decision 19 post offices were closed in Estonia, more than half of these in Tallinn. As an exception only those shopping centre post offices remain open from which it is impossible to reroute the shipments within the city or that have a separate entrance from the shopping centre. “To mitigate this, we have extended the storage period of ALL the parcels at post offices until 20 April regardless of the notifications sent to the clients in the meantime. Therefore, all clients have a reasonable time window to pick up their parcel,” Veskimeister said.
To handle the parcels from the closed Tallinn post offices the opening hours of others have been extended (Mon.-Fri. 9-20, Sat. 10-15) and two additional distribution points have been opened – Majaka (Pallasti 28) and Pirita (Pirita centre, Merivälja tee 24). At the moment, Omniva is working on a solution that would allow the clients to extend the parcel storage times at the post office and reroute the parcels from post office to parcel machine, if necessary. “We will publish this information soon,” Veskimeister added.
“Under the current crisis conditions, people’s preferences and possibilities for obtaining parcels are very different from normal and we are ready to take this into account,” Veskimeister said. “The fastest way to let us know of your preference is to fill out the form at minu.omniva.ee.”
According to Veskimeister, all users can direct their parcels arriving at the post office from abroad to preferred parcel machines. “This takes only a couple of minutes, but will save you from any difficulties with obtaining your parcel. Additionally, clients can provide five preferences, meaning that even if one parcel machine is full, we can direct their parcel to the next preferred one,” Veskimeister said.
The parcel machines are open regardless of the date and time. A majority of the Omniva parcel machines are located outside where there are fewer people and the risk of infection is lower. The parcel machine touch screens are regularly cleaned, but the machines can also be used without having any contact with the publicly used surfaces: Omniva parcel machine screens can be used wearing gloves and it is possible to use contactless payment at all parcel machines.
News list
-
29.02.2024Omniva Group’s total sales revenue amounted to 131.7 million euros in 2023, which is a 7% increase compared to the previous year.
-
21.02.2024As of this week, a new price list is in force for the personal postal service of Omniva, which means that anyone living outside major cities can order a courier to their home or work free of charge to use a range of Omniva services and buy philatelic products.
-
10.01.2024Omniva LT Sorting, a subsidiary of Estonian Post AS, will open a new modern automated logistics center in Kaunas in the second half of 2024. The construction of the new center is financed with a green loan of 27 million euros from SEB Bank AS.
-
10.01.2024Due to air traffic restrictions imposed in response to the hostilities, Omniva was temporarily unable to deliver shipments to Israel. However, the traffic has now resumed, and parcels can once again be sent to Israel.
-
13.12.2023Various schemes continue to circulate where people receive fraudulent messages and emails claiming to be from Omniva.
-
04.12.2023Thanks to the couriers of Omniva, private customers in Estonia can now also send large, XXL-sized shipments.
-
01.12.2023From January 1, 2024, Estonia will apply a standard VAT rate of 22% instead of the current 20%. As a result of the amendment, a new price list of parcel services for private customers will enter into force on 1 January 2024.
-
07.11.2023Holger Winklbauer, the Chairman of the International Post Corporation (IPC), presented Omniva with the Certificate of Excellence in quality in Tallinn.
-
01.11.2023The start of November sees the start of a busy festive period at Omniva, as people start preparing for Christmas.
-
31.10.2023The sales revenue of Omniva group for the first nine months of 2023 totalled 94.7 million euros, which is almost 10% more than in the same period last year.
-
27.09.2023In a joint campaign by Eesti Pank and Omniva, more than one million coins are likely to have been returned by Wednesday evening.
-
19.09.2023Eesti Pank and Omniva launched a campaign to collect one million coins at the Järve post office in Tallinn and the Kvartal post office in Tartu. During the project, people can exchange their accumulated euro coins.
-
13.09.2023The personal parcel boxes of Parcelsea, where parcels can be left by all courier companies, grocery stores that deliver to home, and private persons, will be called Picapac.
-
05.09.2023As of September 5th, Kastytis Valantinas from Lithuania starts working as the member of the management board and Chief Operating Officer of Omniva.
-
31.08.2023The sales revenue of the Omniva group in the first half of the year grew by 5 per cent and the parcel revenue by 11 per cent.
-
21.08.2023
-
01.08.2023
-
23.05.2023With the transaction, Omniva will acquire 700 smart parcel boxes.
-
22.05.2023
-
19.05.2023
-
10.05.2023Omniva started working with the Norwegian company Paxster AS to test the suitability of environment-friendly electric vehicles for mail delivery.
-
03.05.2023For security reasons, as of 5 June it will not be possible to create a new account or log in to an existing account with a username and password in the Omniva self-service.
-
29.03.2023Omniva and Ukrposhta renewed the partnership agreement to strengthen and grow cooperation.
-
27.03.2023The postal and logistics company Omniva has announced a procurement to expand its logistics centre.
-
28.02.20232022 was a year of challenges, investment, and rapid development for Omniva, both in the domestic market of the Baltics and internationally.
-
07.02.2023Omniva and Asendia, a joint enterprise of the national postal service companies of France (La Poste) and Switzerland (Swiss Post), concluded partnership agreement to help online retailers expand their sales on established and emerging markets.
-
05.12.2022In December and at the beginning of the new year, Omniva will open eight post offices of the future, where customers will have everything they need in terms of e-commerce and postal services.
-
10.11.2022Omniva’s 1,000th parcel machine in the Baltics was opened yesterday in Vilnius.
-
31.10.2022The financial results of the Omniva Group in nine months were below the results of 2021.
-
21.10.2022Omniva is investing in its network and this year and next year a total of 267 parcel machines will be replaced and installed across the Baltics.
-
18.10.2022On 18–20 October, Omniva will be attending the Parcel+Post Expo in Frankfurt, Germany, where leading companies from the e-commerce logistics and postal industry from around the world will meet.
-
12.10.2022Starting from September, Omniva provides a return service for goods to merchants for their physical and online stores in all Baltic countries.
-
09.10.2022Omniva was awarded the title of ‘Rising Star in Postal Development’ by the Universal Postal Union.
-
30.09.2022From Monday, October 3 you may submit an application at an Omniva post office to subscribe to or opt out of the universal electricity service of Eesti Energia.
-
28.09.2022In the recently published BRAND CAPITAL research of the most loved brands in the Baltics, Omniva was valued as the fastest growing and among the three most valued brands.
-
01.09.2022
-
26.08.2022From 1 September, sending a humanitarian aid parcel to Ukraine from a private person to a private person will cost 90 cents per kilogramme.
-
02.08.2022The new development will apply to customers in all three Baltic states.
-
27.07.2022Residents of Kihnu and Ruhnu will now be able to order their e-shop purchases to the island, as Omniva will start offering a virtual parcel delivery service from 1 August.
-
21.07.2022The scam letters are designed to steal your identity or gain access your bank details and money.
-
04.07.2022Omniva, which operates the largest parcel machine network in the Baltics, will invest over 40 million euros in building the most modern parcel sorting centre of the region in the Kaunas Free Economic Zone.
-
01.07.2022Today, Omniva and other shareholders finalised the sale of Maksekeskus to Luminor Bank, a new strategic investor.
-
20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
-
17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
-
17.06.2022Omniva has installed a new parcel machine in Kudjape.
-
16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
-
16.05.2022
-
12.05.2022Omniva will expand its vehicle fleet and introduce electric cargo bikes by Vok Bikes on a larger scale. The first five bikes have already arrived and are ready to deliver parcels.
-
11.05.2022As a new opportunity, when you make a purchase from AliExpress, you have the opportunity to immediately select the nearest Omniva parcel machine to receive your goods.
-
02.05.2022The Omniva Group’s turnover and profit for the first three months of this year fell short of expectations. The result was affected by the start of the war in Ukraine as well as rising energy and fuel prices.
Help
Useful information
- Locations and opening hours
- Track and trace
- Find a postal code
- Contacts
- Join us
- Become a business customer
- Cookies
Book a courier (for business clients)
Private Customer Service
661 6616[email protected]
Mon–Fri 9:00–20:00
Sat–Sun and on public holidays
9:00–15:00
See the information on the opening hours and locations of post offices HERE
Business Customer Support
- 664 3444
- [email protected]
- Mon-Fri 8.00 – 17.00