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E-store and parcel machine help to avoid infection hazard
According to head of Omniva parcel business Andre Veskimeister, the coronavirus outbreak has revealed the hidden advantages of Estonian e-commerce. “Online shopping and unmanned shipping channels are currently the safest way to purchase goods,” Veskimeister said.
Since the virus spreads via respiratory droplets most likely from person to person, then shopping online and receiving the goods via unmanned shipping channels, i.e. the parcel machine is significantly safer for people than visiting a shopping mall. “Today, it is possible to purchase copious amounts of goods without the need to come into direct contact with any person,” Veskimeister added.
The fact that the parcel machines are mostly located outside, where the concentration of people is lower as well as the risk of infection, also speaks in their favour. “Omniva cleans the touchscreens of the parcel machines regularly, but you can also use the parcel machine without any physical contact with the publicly used surfaces. Omniva parcel machine touchscreen can be used with gloves and you can use contactless payment at all parcel machines,” Veskimeister added.
According to Veskimeister, the company considers the health of the employees and clients important and therefore has decided to rather take more steps to minimise the threat, than less.
“If we want to avoid the fast spread of this virus, we must be very proactive with measures taken. All measures that help to prevent the virus from spreading are correct and necessary,” Veskimeister said.
To ensure safety, the company has cancelled all business trips abroad and visits from foreign partners. Also, additional surface cleaning is done on production surfaces, and the importance of hand hygiene is emphasised.
If a client is sick (including any common cold) and they are expecting a courier delivery, the company also recommends directing this delivery to the parcel machine to prevent any viruses from spreading. If necessary, the storage deadline of a parcel already in a parcel machine can be extended until the patient is feeling well again.
News list
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18.02.2021In connection with Estonian Independence Day on 24 February, we ask customers to take into account longer delivery times.
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15.02.2021Omniva’s A New Home for Teddy charity campaign has involved nearly 1500 people and several companies across Estonia. You can still send children’s toys for free until Sunday.
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02.02.2021To keep up with rapid e-commerce growth and to satisfy clients’ need for a functioning 24/7 service close to home, Omniva supervisory board confirmed the investment into expanding the parcel machine network in Estonia and the Baltic States.
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26.01.2021Today, Omniva once again launches the charity campaign 'A New Home for Teddy', where children and parents are able to send the toys no longer used in their homes to other children free of charge via parcel machines.
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22.01.2021Ongoing COVID-19 outbreak and current restrictions in Latvia and Lithuania have resulted in short delays in last-mile delivery.
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10.12.2020According to Omniva, the beginning of December has brought parcel volumes that easily break all previous records. Although the company is handling these record volumes, we nevertheless ask people to consider the possibility that some parcels may reach the recipient up to three days after sending.
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01.12.2020The Black Friday and subsequent Cyber Monday shopping holidays which took place over the last weekend have put enormous stress on online shops. This means that some European online shops might not be able to post Christmas items purchased after last weekend in time.
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20.11.2020From 30 November, couriers will start handing over parcels using a simplified procedure upon agreement with the client. This service change means that if the addressee is not home, they can agree for the courier to leave the parcel in a safe location protected from the elements, e.g. on the terrace, or hand it over to a neighbour. To confirm delivery, the courier takes a photograph of the parcel at the delivery site.
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19.11.2020From October, all Omniva couriers' handheld devices have the HOIA app, which lets you know quickly if you have been near anyone infected with COVID-19. By installing the app, the company can better identify possible contact with infected persons and thus ensure a safer service for both clients and employees.
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22.10.2020According to Omnivas' Head of Business customer segment Evert Rööpson, the Omniva parcel machine network has so far been working in parallel on two software. "The older generation parcel machines work using the Polish parcel machine Integer software and the newer machines use software developed by Omniva," Rööpson explained. "Due to this, the user experience of different parcel machines differs – the new machines are faster, more user-friendly and provide better solutions. As a result of the coming change, we can start providing a better and faster service at all of our parcel machines."
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21.10.2020Delivery speed depends largely on how quickly people pick up their parcels. Omniva fills parcel machines several times a day and encourages clients to retrieve their parcels from the machine as soon as possible.
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19.10.2020The COVID-crisis has changed the direction of e-commerce. If the parcel volumes arriving to Estonia were previously dominated by Chinese e-commerce giants, then as a result of the changes in 2020, local consumers increasingly prefer local and European e-commerce platforms, said acting Omniva chairman of the management board Andre Veskimeister.
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06.10.2020The recently published BRAND CAPITAL most loved Baltic brands survey assessed Omniva as the fastest growing brand in the Baltic States. We also reached the top three most esteemed brands.
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01.10.2020If you want faster shipping, avoid free shipping.
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24.09.2020Kristi Unt, Head of Operations at Omniva, explains what the company is doing differently this season to cope with seemingly ever-growing volumes. According to Unt, the peak season of parcel delivery has already begun.
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16.09.2020The six-month turnover of the Omniva Baltic parcel business formed a record 49% of the group’s turnover in the first six months of 2020 (37% in the same period in 2019). The six-month turnover of the Latvian and Lithuanian subsidiaries made up more than a fifth of the entire group’s turnover this year.
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13.08.2020The company will grow the parcel machine network by 10% in the Baltics this year. The majority of the new lockers will be added in Lithuania; in Estonia, new lockers will be added to more popular machines.
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06.08.2020Within in the first seven months of 2020, 92% more parcels were retrieved from Omniva parcel machines than over the same period last year. Growth in parcel volumes is primarily thanks to the increasing popularity of e-commerce and parcel machines located outside.
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03.08.2020Due to the Force majeure circumstances and unstable flight connections, export of parcels to most countries is taking longer than usual. We are working on finding alternative solutions (incl. substituting flight connections with road transport), but at the moment extended delivery times are to be considered.
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03.07.2020A post with pictures of a truck allegedly stolen in Lithuania carrying what seem to be parcels from China is being shared on social media. The post was first shared by an anonymous Lithuanian Facebook account without any additional information and from there it spread across social media in several countries. This is false information and shipments destined to Estonia have not been compromised.
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25.06.2020Nine people out of ten have received a postal parcel over the past six months, the parcel service market growth potential survey by Kantar Emor reveals. The year before, the number of parcel receivers was a third of the population. The number of courier service users has increased considerably.
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04.06.2020The corona crisis brought the regular commerce and e-commerce closer to each other, said head of Omniva parcel business Andre Veskimeister at the web stream focussing on e-commerce.
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25.05.2020On 25 May, Lauri Läheb will start working as Omniva’s Chief Technology Officer and management member. Läheb has led international technology and product development in different companies, including Tallink and Telia Eesti and has experience in start-up and public–private sector digitation collaboration projects.
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24.04.2020Omniva and Bolt launched a pilot project to test parcel delivery using the ride-hailing platform as couriers. The pilot project will run for two weeks, during which Bolt will deliver parcels from Nurmenuku and Majaka parcel dispatch points in Tallinn.
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17.04.2020Temporary parcel points issue parcels from overfilled parcel machines quickly and contact free.
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16.04.2020Ahto Pärl will start working as the Omniva CFO and member of the board from 20 April 2020. He will be responsible for the sustainable development of the Omniva group’s financial domain across the Baltic States.
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06.04.2020Due to the spread of the coronavirus many merchants have directed their operations to online stores, which has caused an increase in parcel volumes. According to the head of Omniva’s parcel business, Andre Veskimeister, the parcel machine network is the only supply channel of the company that has not been affected by the state of emergency restrictions.
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31.03.2020Due to extraordinarily large parcel volumes in the machines, Omniva is temporarily distributing parcels from courier vans today at the Viimsi Shopping Centre and Laagri Comarket car parks. In future, such temporary solutions may pop up near other popular parcel machines as well.
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26.03.2020Andre Veskimeister, Head of Parcels Business in Omniva, confirmed that in order to deliver the increasing parcel volumes to customers safely and fast, the company will introduce similar measures
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15.03.2020Many companies want protect the health of their employees and have therefore reorganized their daily work as teleworking. As a result, Omniva asks all companies working from home offices to redirect their courier packages to parcel machines.
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12.03.2020Since the virus spreads via respiratory droplets most likely from person to person, then shopping online and receiving the goods via unmanned shipping channels, i.e. the parcel machine is significantly safer for people than visiting a shopping mall.
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06.02.2020As of last week, in several regions in China people have been instructed to stay at home at least until 9 February. Therefore, no parcels are being shipped from China during the so-called house arrest period. The virus cannot be spread to Estonia with parcels.
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04.02.2020The United Kingdom is no longer a member of the European Union as of 1 February. The transitional period, which lasts until 31 December 2020, has now started. Everything will remain the same for the people who order and send postal items and they will move as before.
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29.01.2020Last year, Omniva issued a record number of 11.4 million parcels, more than half of which were deliveries from foreign online stores and markets.
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27.01.2020According to the World Health Organization’s data, the virus has the following survival times: 24-48 hours on hard surfaces, 8-12 hours on porous surfaces (clothing, paper) and a maximum of 72 hours on damp surfaces.
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16.01.2020Omniva says the recent days have seen the arrival in Estonia of a large number of international shipments that piled up during the Christmas and New Year period. Each day, about 30,000-40,000 shipments, mainly from China, arrive in Estonia.
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31.12.2019The most popular day for receiving parcels turned out to be 18 December, when nearly 90,000 people received a shipment.
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17.12.2019At the last weekend before Christmas, Omniva will be working practically around the clock but during the holidays (24 to 26 December) and on 1 January, the busy postal workers and couriers will be off duty, which means that there will not be any deliveries to and pickups from parcel machines during this time. Post offices will also be closed on these days.
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10.12.2019Parcel volumes start growing in the logistics world before December and by now, the record volumes are already here. Thanks to expanding the parcel machine network, getting the new logistics centre settled in, planning the labour force and developing the logistics process the record amount of parcels runs through Omniva incredibly smoothly.
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11.11.2019The company will install 210 new parcel lockers in the Baltics during 2019 and a significant number of additional locker sections will be added to nearly one hundred existing parcel lockers.
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04.10.2019The approaching busy season for the parcel world is a good time to remind everyone that parcels sent to machines are available for pickup for seven days.
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25.09.2019The share of mobile telephone use has grown from 14% in 2016 to 29% in 2018, surpassing the desktop computer and almost reaching the current leader, the laptop computer.
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09.09.2019Announcement of Competition Authority: Competition Authority issued AS Eesti Post the authorisation for provision of universal postal services in the next five years
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06.08.2019Starting Monday, Omniva will begin delivering international parcels to parcel machines on Saaremaa Island, in Narva and all areas of Tallinn where the service was previously not provided. Over the week, all other areas in Estonia where Omniva has already installed parcel machines will be added.
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23.07.2019As of 1 August, Omniva will start filling and emptying most of the parcel machines several times a day. The most popular machines in Tallinn will also get an extra third serving round to provide even faster parcel service.
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17.07.2019As of July, Omniva will step-by-step start delivering international parcels from the parcel lockers in addition to post offices.
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28.06.2019The bicycle trip with nearly 100 participants titled “I want to ride safely” will go along the roads of Hiiumaa on 28 and 29 June. In total, nearly 180 km of Hiiumaa roads will be ridden on, the bikers will also visit local producers and small businesses.
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06.06.2019Parcel machines in Väike-Maarja, Tamsalu and Karksi-Nuia have turned out to be immensely popular among the locals. To meet the love for parcels at these locations, Omniva adds lockers to the popular parcel machines.
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03.05.2019Customs information systems will be down for maintenance from 3 May to 8 May, and thus parcels that need to be declared may run late.
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30.04.2019This spring, Omniva will open up its parcel terminals to international shipments. Testing of the long-awaited solution will be started in April, and international parcels will start to be more extensively delivered to parcel terminals this summer.
Help
Private Customer Service
Mon–Fri 9:00–20:00Sat–Sun and on public holidays
9:00–15:00
661 6616
info@omniva.ee
Business Customer Support
PARCEL BUSINESS
- Mon-Fri 8.00 – 17.00
- 664 3444
- ariklient@omniva.ee
POSTAL BUSINESS
- Mon-Thu 8.00 – 17.00
- Fri 8:00 – 15.45
- 664 3673
- kliendihaldus@omniva.ee