I have an issue with the delivery SMS/email/mobile app notification
If you have Omniva mobile app, when you log in for the first time in the app, you'll see a screen asking how you'd like to receive updates about your shipment. By default, SMS is turned off, while app push notifications and email are turned on.
You can enable SMS right there before continuing or turn it on anytime later in the app. To turn SMS notifications back on you need to be logged in to your Omniva account in the app to change this setting.
Open the Omniva app and go to Profile -> Tap Notification preferences-> Under Service notifications, find the SMS toggle -> Turn on SMS by tapping its switch. Changes are saved right away; there is no separate save button
SMS cannot be switched off if Email is already off. If you try to turn SMS off while Email is off, the app automatically turns Email back on. This is expected: it makes sure you always receive shipment updates through at least one channel.
If you haven't received the delivery SMS/email notification or have any other issues regarding the notification, contact our customer support in Estonia, Latvia, or Lithuania.