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  1. We will call you and agree upon a delivery day and time. Business clients will receive their packages without a notification, within one working day.
  2. ‘Cash on delivery’ parcels need to be paid for. Such parcels are usually sent by mail-order catalogues.
  3. Regular packages can be received by anybody who is present; insured packages require power of attorney and some packages will only be issued to the person they were addressed to.
If you miss the delivery, you can request another delivery for an additional fee.
Power of attorney for receiving parcels
Power of attorney can be written freely on paper or using our custom form. You must include:
  • the date when the power of attorney was issued;
  • your first name and surname, home address or location, and personal identification code (legal bodies must include their name, registry code and the first and last name of the person issuing the power of attorney, their date of birth and place of residence);
  • the contents of the power of attorney – actions that the mandatary can perform;
  • how long the power of attorney is valid for; and
  • your signature.
The power of attorney must carry the signature of a legal representative (e.g. member of the board, authorised signatory).
Power of attorney can be one-off, multiple or general.
  • One-off power of attorney authorises the retrieval of one specific parcel.
  • Multiple power of attorney authorises the retrieval of multiple parcels within a specific period of time. A copy of the document will stay with the post office, and its original must be submitted every time a parcel is retrieved.
  • General power of attorney has been given to the mandatary for general procedural operations. A copy of the document will stay with the post office, and its original must be submitted every time a parcel is retrieved.

Pallasti 28, 10001 Tallinn, e-mail: [email protected] Customer information: 661 6616