What to keep in mind with parcel operations before the holidays?
According to Omniva, the beginning of December has brought parcel volumes that easily break all previous records. Although the company is handling these record volumes, we nevertheless ask people to consider the possibility that some parcels may reach the recipient up to three days after sending.
The head of Omniva Estonia parcel business is certain that parcel volumes will continue to grow until Christmas. "The usual pre-Christmas parcel frenzy combined with the increase in e-commerce due to the corona pandemic has made this year's holidays especially rich in parcels," Unt explained. "We are thoroughly prepared for Christmas and will deliver all parcels shipped on time before Christmas, but it is wise to consider a slightly extended delivery time when ordering and sending parcels at the moment. If you want to receive the parcel by Christmas then definitely do not leave your e-shopping for the holiday week."
Since major parcel volumes are currently flowing to the most popular parcel machines, according to Unt, some parcels might reach their recipients within 3 days. If any parcel machine has an extra long queue, some of the parcels destined there are rerouted to another parcel machine nearby. "We only do this if it allows for faster delivery and if the client is okay with it," Unt confirmed.
If the client's parcel is sent to a post office due to overloaded parcel machines, the client will receive the respective SMS a day before the parcel arrives at the post office and may contact customer service to have the parcel sent back to the parcel machine for free. “Here, the client must decide whether they agree to a longer waiting time in the parcel machine or receive the parcel faster from the post office," Unt explained.
Post office queue number on smartphone
Although the lines are long at major post offices due to people keeping the required distance, queue and waiting time statistics show that, in larger post offices, 70% of clients are served in less than 10 minutes. Longer waiting times usually occur in the afternoons and evenings of business days. We ask people to prepare
for longer waiting times during these hours.
In several post offices, the company has adopted a smart solution that allows you to get the line number on your smartphone using a QR code. While peak hours at post offices may have longer waiting times than usual, with the new solution, the client can use their time more effectively and run other errands in the shopping centre or nearby facilities while waiting. On their phone, the client can see real-time information on the queue and when their turn is coming up.
The QR code based queue solution is used in the Finest, Arsenal, Järve, Mustika, Kristiine, Lasnamäe Centrum and Pallasti post offices in Tallinn and at the Majaka parcel point as well as in the Ringtee, Eeden, Kvartal and Lõunakeskus post offices in Tartu. In addition to the machine, the QR code can be scanned from the signboard next to the machine and at the post office entrance.
Also, during the Christmas month, all clients standing in line will be served. That includes when the normal closing time has passed.
What can we do together to make parcels move faster between parcel machines?
- Since new parcels are now moving between machines several times a day, it is now more important than ever that everyone picks up their parcels as quickly as possible. For every day a parcel waits in the parcel machine, we could deliver two additional parcels to clients.
- To better manage client expectations and so that the client considers the overloaded parcel machines, Omniva has added markers next to parcel machines with longer waiting periods on the website map application and in the delivery options list of e-stores with automatic data exchange. Sharing data in real time with clients helps distribute major parcel volumes. Parcel machine network capacity information is updated every business day.
- The company also implemented mobile parcel points this year, i.e. parcel buses that issue parcels to clients at popular locations and regions. Past years have shown that regardless of constant expansions and busy service, some parcel machines will nevertheless be too small before the Christmas season. For these situations, we use parcel buses, where the client can obtain their parcel as conveniently, quickly and safely as from a parcel machine. Such fast and flexible solutions help deliver up to 1500 additional parcels a day.
- Since the pre-Christmas parcel season also means a greater strain on Omniva customer service, the company requests that clients not contact customer service in the event of 1-2-day delays. Contact customer service only if the parcel has not been issued within three days.
The faster you pick up your parcel, the faster the next parcel will be delivered to the next person.
News list
-
29.02.2024Omniva Group’s total sales revenue amounted to 131.7 million euros in 2023, which is a 7% increase compared to the previous year.
-
21.02.2024As of this week, a new price list is in force for the personal postal service of Omniva, which means that anyone living outside major cities can order a courier to their home or work free of charge to use a range of Omniva services and buy philatelic products.
-
10.01.2024Omniva LT Sorting, a subsidiary of Estonian Post AS, will open a new modern automated logistics center in Kaunas in the second half of 2024. The construction of the new center is financed with a green loan of 27 million euros from SEB Bank AS.
-
10.01.2024Due to air traffic restrictions imposed in response to the hostilities, Omniva was temporarily unable to deliver shipments to Israel. However, the traffic has now resumed, and parcels can once again be sent to Israel.
-
13.12.2023Various schemes continue to circulate where people receive fraudulent messages and emails claiming to be from Omniva.
-
04.12.2023Thanks to the couriers of Omniva, private customers in Estonia can now also send large, XXL-sized shipments.
-
01.12.2023From January 1, 2024, Estonia will apply a standard VAT rate of 22% instead of the current 20%. As a result of the amendment, a new price list of parcel services for private customers will enter into force on 1 January 2024.
-
07.11.2023Holger Winklbauer, the Chairman of the International Post Corporation (IPC), presented Omniva with the Certificate of Excellence in quality in Tallinn.
-
01.11.2023The start of November sees the start of a busy festive period at Omniva, as people start preparing for Christmas.
-
31.10.2023The sales revenue of Omniva group for the first nine months of 2023 totalled 94.7 million euros, which is almost 10% more than in the same period last year.
-
27.09.2023In a joint campaign by Eesti Pank and Omniva, more than one million coins are likely to have been returned by Wednesday evening.
-
19.09.2023Eesti Pank and Omniva launched a campaign to collect one million coins at the Järve post office in Tallinn and the Kvartal post office in Tartu. During the project, people can exchange their accumulated euro coins.
-
13.09.2023The personal parcel boxes of Parcelsea, where parcels can be left by all courier companies, grocery stores that deliver to home, and private persons, will be called Picapac.
-
05.09.2023As of September 5th, Kastytis Valantinas from Lithuania starts working as the member of the management board and Chief Operating Officer of Omniva.
-
31.08.2023The sales revenue of the Omniva group in the first half of the year grew by 5 per cent and the parcel revenue by 11 per cent.
-
21.08.2023
-
01.08.2023
-
23.05.2023With the transaction, Omniva will acquire 700 smart parcel boxes.
-
22.05.2023
-
19.05.2023
-
10.05.2023Omniva started working with the Norwegian company Paxster AS to test the suitability of environment-friendly electric vehicles for mail delivery.
-
03.05.2023For security reasons, as of 5 June it will not be possible to create a new account or log in to an existing account with a username and password in the Omniva self-service.
-
29.03.2023Omniva and Ukrposhta renewed the partnership agreement to strengthen and grow cooperation.
-
27.03.2023The postal and logistics company Omniva has announced a procurement to expand its logistics centre.
-
28.02.20232022 was a year of challenges, investment, and rapid development for Omniva, both in the domestic market of the Baltics and internationally.
-
07.02.2023Omniva and Asendia, a joint enterprise of the national postal service companies of France (La Poste) and Switzerland (Swiss Post), concluded partnership agreement to help online retailers expand their sales on established and emerging markets.
-
05.12.2022In December and at the beginning of the new year, Omniva will open eight post offices of the future, where customers will have everything they need in terms of e-commerce and postal services.
-
10.11.2022Omniva’s 1,000th parcel machine in the Baltics was opened yesterday in Vilnius.
-
31.10.2022The financial results of the Omniva Group in nine months were below the results of 2021.
-
21.10.2022Omniva is investing in its network and this year and next year a total of 267 parcel machines will be replaced and installed across the Baltics.
-
18.10.2022On 18–20 October, Omniva will be attending the Parcel+Post Expo in Frankfurt, Germany, where leading companies from the e-commerce logistics and postal industry from around the world will meet.
-
12.10.2022Starting from September, Omniva provides a return service for goods to merchants for their physical and online stores in all Baltic countries.
-
09.10.2022Omniva was awarded the title of ‘Rising Star in Postal Development’ by the Universal Postal Union.
-
30.09.2022From Monday, October 3 you may submit an application at an Omniva post office to subscribe to or opt out of the universal electricity service of Eesti Energia.
-
28.09.2022In the recently published BRAND CAPITAL research of the most loved brands in the Baltics, Omniva was valued as the fastest growing and among the three most valued brands.
-
01.09.2022
-
26.08.2022From 1 September, sending a humanitarian aid parcel to Ukraine from a private person to a private person will cost 90 cents per kilogramme.
-
02.08.2022The new development will apply to customers in all three Baltic states.
-
27.07.2022Residents of Kihnu and Ruhnu will now be able to order their e-shop purchases to the island, as Omniva will start offering a virtual parcel delivery service from 1 August.
-
21.07.2022The scam letters are designed to steal your identity or gain access your bank details and money.
-
04.07.2022Omniva, which operates the largest parcel machine network in the Baltics, will invest over 40 million euros in building the most modern parcel sorting centre of the region in the Kaunas Free Economic Zone.
-
01.07.2022Today, Omniva and other shareholders finalised the sale of Maksekeskus to Luminor Bank, a new strategic investor.
-
20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
-
17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
-
17.06.2022Omniva has installed a new parcel machine in Kudjape.
-
16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
-
16.05.2022
-
12.05.2022Omniva will expand its vehicle fleet and introduce electric cargo bikes by Vok Bikes on a larger scale. The first five bikes have already arrived and are ready to deliver parcels.
-
11.05.2022As a new opportunity, when you make a purchase from AliExpress, you have the opportunity to immediately select the nearest Omniva parcel machine to receive your goods.
-
02.05.2022The Omniva Group’s turnover and profit for the first three months of this year fell short of expectations. The result was affected by the start of the war in Ukraine as well as rising energy and fuel prices.
Help
Useful information
- Locations and opening hours
- Track and trace
- Find a postal code
- Contacts
- Join us
- Become a business customer
- Cookies
Book a courier (for business clients)
Private Customer Service
661 6616[email protected]
Mon–Fri 9:00–20:00
Sat–Sun and on public holidays
9:00–15:00
See the information on the opening hours and locations of post offices HERE
Business Customer Support
- 664 3444
- [email protected]
- Mon-Fri 8.00 – 17.00