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The cost of declaring parcels from third countries will change from April
As of 1 April 2022, the declaration of parcels arriving from third countries, i.e. from outside of the European Union, by using the manual process will cost 15 euros. The manual procedure is used to declare consignments with a value of more than 150 euros, as well as consignments of a lower value which contain restricted goods or in the case of which Omniva has been authorised to declare the consignment by a power of attorney issued on paper or by email. In order to receive the parcels quickly and at a favourable price, Omniva advises to use the e-service to verify the data of the consignment and to authorise Omniva.
All consignments from third countries must be declared – purchases from online stores as well as gifts from other private persons. People can also declare their own consignments free of charge via the e-service or at the offices of the Tax and Customs Board. Further information about declaration can be found on the website of the Tax and Customs Board: https://www.emta.ee/en/private-client/consignments-travel-settlement/consignments
Omniva is providing the service to those who would like to buy the declaration service as a convenience service, but also if the individual does not have the possibilities or skills required for using the e-service. In the latter case, the process of manual declaration is used. In the case of such consignments, the customer can only pay the taxes and the fee for customs services upon receipt of the parcel at a post office, as such consignments cannot be issued via other channels (parcel machine, courier).
Declaration of goods with a value of up to 150 euros via the e-service remains automatic and the price of the service for the customers remains unchanged. The cost of an automatic e-declaration, 2.35 euros including value added tax, is still the same.
In order to receive your parcel quickly and smoothly, Omniva advises to register an account at www.omniva.ee and use the e-declaration functionality. For this purpose, customers can create an account by using their ID-card, Smart-ID, or Mobile-ID and registered customers will receive a unique link in a text message or email upon the arrival of a parcel which requires declaring, which can be used to authorise Omniva to draw up the documents for the release of goods.
It is not necessary to separately notify Omniva of the release of any goods which are being held at the customs terminal of Omniva. Omniva receives this information automatically and the consignments are handed over to the courier service or sent to your local post office or parcel machine.
As of 1 April, the possibilities for declaring consignments will be expanded with the following new services added:
Return declaration
The service is intended for redeclaring goods that have temporarily been sent out of Estonia. This primarily means goods undergoing warranty repairs.
The price is 15 euros (incl. VAT)
Amending the declaration, i.e. splitting the goods or cancelling them at the request of the recipient
The price is 35 euros (incl. VAT)
Information about the declaration services provided by Omniva can be found on the website https://www.omniva.ee/private/parcel/customs_clearance.
The new price list valid as of 1 April
for private customers
for business customers
News list
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20.06.2022Omniva has Upside-down Christmas campaign, lasting until 26 June.
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17.06.2022Omniva, the Trade Union PRO (PRO), and the Estonian Transport and Road Workers’ Trade Union (ETTA) have entered into an agreement, pursuant to which on 1 July, the wages of more than 800 primary-level workers will increase.
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17.06.2022Omniva has installed a new parcel machine in Kudjape.
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16.06.2022Omniva has announced a procurement to find a partner to renovate its post offices.
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16.05.2022
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12.05.2022Omniva will expand its vehicle fleet and introduce electric cargo bikes by Vok Bikes on a larger scale. The first five bikes have already arrived and are ready to deliver parcels.
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11.05.2022As a new opportunity, when you make a purchase from AliExpress, you have the opportunity to immediately select the nearest Omniva parcel machine to receive your goods.
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02.05.2022The Omniva Group’s turnover and profit for the first three months of this year fell short of expectations. The result was affected by the start of the war in Ukraine as well as rising energy and fuel prices.
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18.04.2022The joint undertaking Post11, which offers comprehensive international logistics solutions to e-merchants, will cease operations on 1 July 2022.
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13.04.2022
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07.04.2022Omniva is giving away gifts to its customers before the Easter holidays.
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21.03.2022In cooperation with the Ukrainian Post, Omniva now offers private persons the possibility of sending humanitarian aid to Ukraine by free parcel as a new service.
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21.03.2022In cooperation with multiple aid organisations, Omniva has already sent 23 trucks containing humanitarian aid to Ukraine. Many more trucks containing aid will be sent over the course of this week and the next.
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07.03.2022Omniva will end the delivery of periodicals from Russia in Estonia starting from today, 7 March.
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07.03.2022Due to the lack of air services, it is temporarily not possible to send shipments to Russia.
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02.03.2022As of 1 April 2022, the declaration of parcels arriving from third countries, i.e. from outside of the European Union, by using the manual process will cost 15 euros.
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28.02.2022The total revenue of Omniva for the fourth quarter of 2021 was 40.3 million, which is 10.3 million more than in the third quarter. Last year, the total operating income of the group in 2021 increased by 10 percent to 148.7 million euros compared to the previous year. Operating profit in 2021 increased by 68 percent to 16 million euros.
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20.01.2022This year, Omniva made an ambitious promise to deliver all parcels by 23 December. We managed to do it by ensuring that our delivery was faster and of higher quality than ever before.
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18.01.2022The innovation will make the lives of customers more convenient, as it will save their time
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30.11.2021At the meeting of the Supervisory Board on Monday, the new vision, strategic goals, and main paths of development of the company was approved, based on which the company intends to become the most preferred logistics partner in the Baltic states within five years, under the name of Omniva.
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24.11.2021November is the month of shopping holidays, which in recent years has been almost comparable to Christmas in parcel services. Omniva asks people to collect their parcels as soon as possible so that more customers could collect their parcels faster.
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15.11.2021In order to increase the convenience of the customer service, Omniva deployed a new solution in its entire parcel machine network in the Baltic states which enables to use one locker to store several different parcels ordered by the same individual.
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04.11.2021In Estonia, the expansion will include 11 counties and 32 new parcel machines. Across the Baltics, 141 new parcel machines will be added to the network and 86 existing popular parcel machines will be expanded.
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04.11.2021On 1 December 2021, Heiki Raadik will start working as the Chief Financial Officer and member of the Management Board of Omniva. His area of responsibility will be the management and development of the financial sector of the group in the home markets of the company across the Baltics.
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29.10.2021The operating income of the Group for the first nine months of 2021 totalled 105.8 million euros, which is over 10 million more than in the same period last year.
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14.10.2021Omniva encourages people to order their presents from abroad well in advance of Christmas, as global shopping holidays mean longer international delivery times.
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08.10.2021Previously, the parcel tracking info also included events noting the movement of parcel data; now, however, the customer will only see the physical movement of the parcel for the sake of clarity.
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10.09.2021The Latvian subsidiary of Omniva has entered into a cooperation agreement with SIA Narvesen Baltija to offer parcel pick-up services through the largest Latvian retail chain in more than 200 locations.
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27.08.2021From 1 September 2021, Omniva's business customer support units for parcel and postal services will merge to offer you more convenient customer service.
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26.08.2021The turnover of the group increased to a total of 78.5 million euros in six months, which was 23% more than a year earlier, while the operating profit for the first half of the year was 13.6 million euros. The results were mainly affected by the increase in revenue from parcel services.
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26.07.2021Omniva opened an automatic e-declaration solution where the customs data of the shipment is filled in automatically on the smart device of the customer and the shipment is declared with a few clicks.
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14.07.2021In order to simplify ordering from third countries to the European Union, from July, many shopping platforms will enable the option to pay the VAT of goods costing up to 150 euros immediately when making the purchase.
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16.06.2021From July, the shipments ordered from outside of the EU are no longer exempt from VAT and all parcels must be declared. How is the value of the parcel calculated and what does the amount of tax payable depend on?
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16.06.2021From 1 July, all commercial shipments ordered from outside of the EU are subject to tax. This means that the currently valid tax exemption for goods costing up to 22 euros will no longer be valid and all shipments arriving to Estonia from third countries must be declared.
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09.06.2021The tax amendment is also valid for goods that were purchased before 1 July but arrive after the said date.
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03.06.2021
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01.06.2021In connection with this, the standard terms and conditions of the universal postal service, EMS (Express Mail Service), and the maxi parcel service will also change from 1 July.
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20.05.2021This week, Triin Oselein, who has two decades of experience in the logistics sector, started working as a member of the board for the joint venture of Omniva and S.F. Express, the largest private capital-based courier company in China.
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19.05.2021From 1 July, new pan-European tax amendments will come into force, and it will become mandatory to declare and pay VAT on parcels from third countries (e.g. USA, China and now also the UK) that cost less than 22 euros. This means that the lower limit of tax exemption for goods outside of Europe will be abolished. For this purpose, Omniva will develop an application where the client sees the information of the goods they will receive and can declare them quickly and conveniently.
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03.05.2021The group earned a profit of 7 million euros in the first quarter, a 33-fold increase compared with the same period in 2020.
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29.04.2021Omniva has expanded eight parcel machines in recent weeks and added one parcel machine to a completely new location. New lockers and machines are added to places where the parcel traffic is exceptionally high.
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08.04.2021Mart Mägi has had a long career in management, from both private and public sector and as a management consultant.
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31.03.2021Since delivery times may stretch up to two months, you should start ordering now to avoid the additional taxes.
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30.03.2021With the Good Friday and Easter holidays approaching, we ask our clients to consider longer delivery times in Estonia, Latvia and Lithuania.
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16.03.2021Eesti Post's 15 largest post offices have QR code-based queue solutions, which received a lot of positive client feedback during Christmas. With the system, the client can simply scan the QR code with their telephone and the queue number will appear on the telephone screen. It is a contact-free solution and the client does not have to touch publicly used surfaces.
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10.03.2021Last spring, the lockdown nearly doubled the parcel volumes in parcel machines, and the closure of physical shops will also boost online shopping this year. In order to successfully manage the growing parcel volumes in the coming weeks, Omniva will once again adopt measures similar to those during the Christmas period.
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05.03.2021According to Eve Vuks, the head of Eesti Post's service channel unit, all post offices will remain open maintaining their normal schedules. “If a post office has previously been open on the weekends, then it will continue to do so,” said Vuks, commenting on the work organisation in light of new restrictions. Opening hours of all post offices are available in the Omniva website map application.
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03.03.2021AS Eesti Post ended 2020 with a record turnover and the highest profit in history, which allows investment into the parcel machines network expansion and bringing the service closer to the clients both in the cities and rural areas.
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18.02.2021In connection with Estonian Independence Day on 24 February, we ask customers to take into account longer delivery times.
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15.02.2021Omniva’s A New Home for Teddy charity campaign has involved nearly 1500 people and several companies across Estonia. You can still send children’s toys for free until Sunday.
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Private Customer Service
661 6616info@omniva.ee
Mon–Fri 9:00–20:00
Sat–Sun and on public holidays
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See the information on the opening hours and locations of post offices HERE
Business Customer Support
- 664 3444
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- Mon-Fri 8.00 – 17.00